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Showing the most recent reviews from Cars.com and DealerRater.
I had my ford f150 in for an annual service check, oil
I had my ford f150 in for an annual service check, oil change, tire rotation, etc on Tuesday 6/9 and as usual the service was excellent. They took the truck in the back in just a few minutes and it didn't take long at all. The staff was friendly and competent, and I've never had a bad experience here.
Dealer Response
Thank you, Nancy! We’re glad your Ford F150 service was quick and handled with care. Our team at Bill Cole Ford Lincoln appreciates your continued trust and kind words!
Maximum rating = 5
Great service department!
Great service department! I was greeted as soon as I entered the store. They helped me quickly but professionally. I will definitely be going back for all my service needs!
Dealer Response
Thank you for your kind words! We're delighted to hear that you had a great experience with our service department. Providing quick and professional assistance is what we strive for, and we're glad we could meet your expectations. We look forward to serving you again for all your service needs in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Maximum rating = 5
My review
One Service advisor at the quick lane doesn’t know what she’s talking about and always yells at the techs. she’s always asking for help from the experienced advisor.
Dealer Response
Hello and thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Bill Cole Ford Lincoln Ashland. Gary Edwards, our Service Manager, would love the chance to talk to you about this situation and make it right. At your earliest convenience, please send your contact information GEdwards@billcoleautomall.com.
Maximum rating = 5
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