2119 Greenup Ave
Ashland, KY 41101

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Reviews of Bill Cole Ford

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great service department!

Reviewed by Satisfied Customer from Ashland, KYFebruary 20, 2024

Great service department! I was greeted as soon as I entered the store. They helped me quickly but professionally. I will definitely be going back for all my service needs!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your kind words! We're delighted to hear that you had a great experience with our service department. Providing quick and professional assistance is what we strive for, and we're glad we could meet your expectations. We look forward to serving you again for all your service needs in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

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Maximum rating = 5

2.0 (out of 5)

My review

Reviewed by Carguru from Lawrence county kyApril 08, 2021

One Service advisor at the quick lane doesn’t know what she’s talking about and always yells at the techs. she’s always asking for help from the experienced advisor.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello and thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Bill Cole Ford Lincoln Ashland. Gary Edwards, our Service Manager, would love the chance to talk to you about this situation and make it right. At your earliest convenience, please send your contact information GEdwards@billcoleautomall.com.

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Customer Service 1

Buying Process 4

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Poor Customer Service

Reviewed by J.Roberts from Cleveland, OhioMarch 17, 2020

Called about a 2020 F150 and was told by the Sales Manager he would get back with me on the price. Waited all day and he never got back to me. would not recommend their dealership...

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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