7400 Alexandria Pike
Alexandria, KY 41001

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Sales: 859-448-2403

Used Cars: 859-448-2404

Reviews of Mike Castrucci Ford of Alexandria

Overall Rating:

4.4 (out of 5)

94% recommend this dealer

688 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

They sold me a car with a temporary fix.

Reviewed by YungritaJune 22, 2024

They sold me a car with a temporary fix. When I got into my car the next morning, the backup camera no longer worked. I talked to one of the guys about it. He took my number & said he would get back with me. Never heard another word. I also could feel a weird road handling when driving in parking lots. When I checked my tires, I found every tire was worn differently. Bought 4 new tires & the problem went away. About 3 weeks after I bought the car, someone called & asked if I would fill out the survey. I commented about the issue with the camera. He said he would talk with his boss & get back with me. Still haven’t heard from anyone.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very happy.

Reviewed by Ken RApril 30, 2024

Very happy. Everything was as my salesman said it would be. No surprises, no xx! Best experience buying a new vehicle by far.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, Ken, we really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Todd was our salesman and he was fantastic.

Reviewed by Kylie25March 23, 2024

Todd was our salesman and he was fantastic. He made everything quick and easy. We absolutely love our new car. We will recommend Todd and this dealership to all our friends and family.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We’re so glad that Todd provided you with an excellent experience, Kylie! We take pride in our staff and the personal relationships we develop with our customers.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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