Morris Smith Ford of Leavenworth

Avoid Service Department - 108 Days, Lies, Safety Defects DEPARTMENT REVIEWED: Service WOULD YOU RECOMMEND THIS DEALER? No MY EXPERIENCE: Took my 2014 Ford Focus to Morris Smith Ford for transmission repair (clutch assembly and transmission control module - Ford class action lawsuit components). Expected 2-3 weeks. Got my car back after 108 DAYS (October 7, 2025 - January 28, 2026). MAJOR PROBLEMS: 1. ZERO COMMUNICATION Months of ignored calls and emails. No updates. Had to escalate to Ford Corporate just to get information about my own vehicle. 2. UNAUTHORIZED FAMILY CONTACT Bypassed registered owners to call my daughter for $200 battery authorization. Owner Morris Smith later claimed "data conversion errors from Zeck Ford" caused this. Complete lie - we bought the car from Sneed Ford, never serviced at Zeck Ford. 3. FAKE DISCOUNT Morris Smith claimed he gave me a "goodwill discount." Service advisor initially quoted ~$4,400. Final bill: $4,816. That's not a discount, that's accurate billing with markup. 4. VEHICLE RETURNED WITH SAFETY DEFECT Within 2 minutes of starting the car in their lot, severe vibration not present before service. Independent Ford inspection confirmed: failed motor mount, $463 to repair. Transmission removal requires accessing motor mounts. Morris Smith Ford either saw it and didn't tell me, or their techs damaged it during work. Either way, they refused to cover it. 5. MANAGEMENT FAILURE Service Manager refused to sign complaint receipt, mentioned "attorneys" Owner sent 11pm email about vehicle pickup... 10 hours AFTER I already picked it up Service manager now "no longer employed" to dodge accountability COSTS: Paid $4,816.49 under protest Motor mount repair: $463.29 immediately needed 108 days insurance on unusable car No loaner provided ACTIVE COMPLAINTS: BBB Case #24398726 Ford Corporate Case #CXH-06716378-G7Z8K3 WARNING: Check other reviews - multiple customers report similar issues (long delays, poor communication, vehicles returned with problems). This is a pattern, not bad luck. USE A DIFFERENT FORD DEALERSHIP. There are better options in Kansas. Your vehicle and time deserve better than Morris Smith Ford's service department. Been a loyal Ford customer for years. After Morris Smith Ford, I'm reconsidering the brand entirely.

108 Days of Delays, Lies, and Vehicle Returned With Undisclosed Safety Defect REVIEW: SERVICE DEPARTMENT - COMPLETE FAILURE Brought my 2014 Ford Focus to Morris Smith Ford on October 7, 2025 for clutch assembly and transmission control module replacement (components covered under Ford class action lawsuit). Standard repair timeline: 2-3 weeks. I got my car back January 28, 2026 - 108 DAYS LATER. COMMUNICATION: NON-EXISTENT Months of ignored phone calls Emails went unanswered Zero proactive updates on vehicle status Had to escalate to Ford Corporate (Case #CXH-06716378-G7Z8K3) just to get basic information No loaner vehicle provided despite 108-day delay UNAUTHORIZED CONTACT WITH FAMILY MEMBER Around December 1, 2025, Morris Smith Ford bypassed both registered owners (myself and my wife Amanda) and contacted our adult daughter to authorize a $200 battery charge. When confronted, owner Morris Smith claimed this was due to "data conversion errors from Zeck Ford." THAT'S A LIE. We purchased this Focus from Sneed Ford, not Zeck Ford. It has never been serviced at Zeck Ford. Morris Smith fabricated this explanation to excuse contacting an unauthorized party. FRAUDULENT "DISCOUNT" CLAIM Morris Smith claimed he provided a "goodwill discount" on the final bill as customer service gesture. THE TRUTH: Service Advisor Richard initially quoted approximately $4,400 for the repair. Final invoice: $4,816.49. That's a $416 INCREASE over the initial estimate, not a discount. Morris Smith falsely represented accurate billing as generosity. VEHICLE RETURNED WITH UNDISCLOSED SAFETY DEFECT Upon starting the vehicle in Morris Smith Ford's parking lot on January 28, 2026 (literally within 2 minutes of pickup), I immediately noticed severe abnormal vibration that was NOT present when I dropped off the vehicle. Independent inspection at another Ford dealership on February 2, 2026 confirmed: Failed motor mount contributing to abnormal vibration. Repair cost: $463.29 HERE'S THE PROBLEM: Transmission removal REQUIRES removing or loosening motor mounts. During 108 days of possession and transmission work, Morris Smith Ford's technicians either: Observed the failed motor mount and deliberately didn't disclose it (deceptive practice) Damaged/collapsed the motor mount during multiple transmission removals (negligent work) Never actually removed the transmission (fraudulent billing) When I demanded Morris Smith Ford cover the motor mount repair due to non-disclosure, Morris Smith refused, stating "we didn't work on motor mounts." But your technicians accessed them during transmission removal and returned my vehicle without disclosing a safety defect. MANAGEMENT CONDUCT: UNPROFESSIONAL Service Manager Zach Smith refused to sign delivery receipt acknowledging my formal complaint Referenced "our attorneys" when asked for simple signature Offered zero apology for 108-day delay Owner Morris Smith sent 11pm email on January 28 about "next steps to retrieve vehicle"... 10 HOURS AFTER I'D ALREADY PICKED IT UP (completely disconnected from his own service operations) Zach Smith now conveniently "no longer employed here" so Morris can dodge accountability ACTIVE COMPLAINTS: Better Business Bureau: Case #24398726 Ford Motor Company Corporate: Case #CXH-06716378-G7Z8K3 Kansas Attorney General Consumer Protection (declined to pursue) Considering small claims court for motor mount repair costs PATTERN OF POOR SERVICE: Check the other reviews RECOMMENDATION: AVOID. Find another Ford dealership for service. Your vehicle, your time, and your safety are worth more than what Morris Smith Ford provides.

Buyer Beware: Morris Smith Ford of Leavenworth is a Den of Deception We’ve purchased two vehicles from Morris Smith Ford in Leavenworth— one back in 2019, which was a decent experience, and another in May 2025. The cars themselves? Fine, no complaints there. But the dealership? A slimy operation run by liars and cowards who excel at broken promises and evasion tactics.They dangled two free oil changes as a sweetener during the sale, but when it came time to honor it? Crickets. Weeks of ignored calls to the GM, who apparently vanishes like a ghost when accountability knocks. Their pathetic excuse? Blaming it on some former employee who "ran the promo without approval" and got fired. Classic bait-and-switch sleight of hand—promise the world to close the deal, then shuffle blame to a scapegoat who conveniently doesn't work there anymore. This isn’t incompetence; it’s calculated dishonesty designed to fleece customers post-sale. If you value your time, money, and sanity, steer clear of these fraudsters. Shop elsewhere—anywhere else—or risk getting taken for a ride that ends in frustration and regret. Zero stars if I could.