1800 N 100 Terrace
Kansas City, KS 66109

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Victory Ford

Overall Rating:

2.5 (out of 5)

86% recommend this dealer

318 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Outstanding Service Dept Thank you Karly Love my

Reviewed by Michael C from Lawrence,KsMarch 02, 2024

Outstanding Service Dept Thank you Karly Love my purchase Ford Edge Thanks Brian Pringle Sales Mgr 5 Stars

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team! We are always more than happy to assist you if anything else comes up. Take care!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Came in for the works appointment ahead of time and was

Reviewed by Tmv from KcmoDecember 18, 2023

Came in for the works appointment ahead of time and was supposed to be done within 45 minutes then 1 hour and 20+ minutes later my truck was still sitting outside with the windows down that’s a bunch of xx

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello there, we apologize for the delay in service. We would like an opportunity to make this up to you. If you are willing, please reach out to Brian Pringle at bpringle@victorykc.com or 913-422-2045 so we can work towards a resolution.

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Unhappy

Reviewed by Toni from KckDecember 05, 2023

I won't return for services. I would come to victory for services often, but the last three times, I have been dissatisfied. I'm unsure if you ignored me because I'm a woman because my vehicle is stamped with another dealership name, or for other reasons, but Victory failed to meet my needs or offer customer service. My vehicle is under bumper-to-bumper warranty; however, I did not resolve my issues. Victory neglected to install and fix the message features on my truck. You failed to provide me with the simple things my warranty covered, such as windshield wipers in a calendar year. I came by to have my tire checked. You pacified me by saying I will put some air in it, and if it continues to go down, just come back –no satisfaction.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Toni, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like an opportunity to restore your confidence in our services. Please reach out to Brian Pringle at bpringle@victorykc.com or 913-422-2045 and we will work towards resolution!

Overall Facilities 4

Customer Service 2

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

About Victory Ford

Victory Ford is proud to be Kansas City's low-overhead Ford dealer. We are happy to provide customers with tremendous savings on new and pre-owned vehicles. We are able to do this because we have a clean yet modest facility located in Kansas City KS. Check out our online reviews and you will see why we are known for doing business in an honest old-school way.

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