17 2nd St SE
West Bend, IA 50597

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Hours Toggle

Sales Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 12:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 12:00pm

Reviews of West Bend Ford

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Good people with good service and knowledge.

Reviewed by Wyan Metzger from West Bend, IowaSeptember 13, 2025

Good people with good service and knowledge. Will explain what has to be done. Provide a service of picking up your vehicle and then returning when work is done.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Wyan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Service after the sale

Reviewed by PamMarch 31, 2019

We worked with Jason Besch on purchasing our vehicle. He did all the leg work for us! We told him exactly what we wanted and he sent us several choices within the first 2 weeks. We choose the one we liked, he picked it up, got it cleaned up and ready for us, and the pickup of our vehicle was smooth and quick! Maybe spent half an hour at pickup. After the sale we asked him to get us Weather Tech Matt's for it, which he did in a couple days, and he installed them for me when I went to get them. About 2 weeks later we got a couple small screws in a tire, took it in, and James Montag fixed the tire for us at no charge! We have been nothing but happy with the sale and service of our new Edge and West Bend Ford!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Friendly Team that Outperforms as Ford Does

Reviewed by LinFAugust 27, 2017

This dealership's team outperforms any I have worked with and I am sure that they will ensure my vehicle goes the extra mile, as they do. The friendliness at this dealership was equally matched by professionalism and knowledge of their products without the pushy sales pitch. Their goal clearly is to meet the expectations of the customer not to sell a vehicle, and they exceeded mine.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About West Bend Ford

On behalf of our entire staff we would like to welcome you and thank you for visiting our website. West Bend Ford is a Ford Motor Company franchisee which offers superior automotive sales service parts and reconditioning services for our valued customers in the West Bend and surrounding communities.

Located in a small rural Iowa farming community West Bend Ford has been successfully serving many generations in the West Bend and surrounding communities. We are a locally owned and operated small business that you will find pleasant to do business with.

Give us a call or stop in; we look forward to serving you soon!

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