Stivers Ford of Waukee

Don't do it! I have purchased 2 vehicles from Stivers regrettably. The first one had multiple electrical issues that took many appointments to figure out. Once they thought they had it fixed, we traded it in. Second vehicle, was overcharged by $1000 for bedliner that was to cost around $700. Lack of accountability is their MO. Various closing steps missed in our purchase, couldn't find our second set of keys for a our brand new vehicle. I could go on and on with why this isn't a place you want to purchase a vehicle from Stivers!

The financing process was unacceptable. Many mistakes. The offer of compensation for these mistakes was appreciated. How the compensation was handled was chaotic at best. Not following through as promised resulting in delays.

My wife and I had an abnormally pleasant experience purchasing a used Camry. Ben D. offered excellent pre-sales support which was essential as we were interested in the car, but 350 miles out-of-state. His communications via phone calls, text, and email were outstanding. Particularly appreciated his doing a video walk around and then also coming in on his day-off to complete the transaction. We also had a pleasant experience with the Finance Manger, Sandro M. who was very personable and handled a lot of paperwork to complete the sale. Overall, very pleased with the car, and people we interacted with. There was even a young fellow that helped us find Ben on the morning we arrived to complete the transaction. We had a few post sale communications related to a couple loose ends. Those were excellent as well, including very professional and detailed response to an inquiry about the delay in processing our check we received by email from Irina A. There were 3 things that could have made our experience a bit better. Our car was supposedly run thru 130+ point inspection. I would have liked to see the car well detailed for picking it up. It did not appear to have even been washed that morning, let along waxed. Interior was fine. Engine compartment was clean. For having been supposedly well checked over, it was a bit concerning when taking it out for a short test drive the morning of sales transaction, that we had the low tire indicator on the dash showing. They then pumped up the tires and said booth rears were low. When back home, I checked the tires and while they had added enough so the indicator was off on the dash, they were still several pounds below recommended pressures on the door and the tires were not set evening on all 4 tires. (My gauges are quite accurate.) The 3rd thing - we don't purchase may cars at dealerships. WIsh they had told us up front that they / their bank places a hold of 10 business days on personal checks. We could have easily used a cashiers check had we known of this practice up-front. Over all, good experience and glad things turned out well as we invested 350mi one way travel and overnight stay. -dale & jane