Courtesy Ford

Surprisingly easy to work with and fair. An oxymoron usually. Had the car I was interested in wating for me.

1st of all we had bought 2- F150 trucks from Courtesy Ford in 2013 & 2019 & had a great experience & Tim the maintenance manager was still there, but things have drastically changed. My husband & I met w/Zach on 3/31 & between their appraisal of our truck, their offer and what we were willing to spend we spent 2.5 hours dealing with Zach and Randy the General Manager. We wanted to purchase a 2025 F150. They did not have the color nor truck features we were looking for on the lot, but Randy was able to find one in WI. We gave them a check for $500 & Randy contacted the WI dealership to advise that he had a buyer for their truck. Zack told us he would call & let us know when the truck would be delivered. He had not called by 4/2, thus my husband called them. Zach said he had Tuesday off, but would check on it. No call from them on 4/3 so he called them & was told they were still looking into it. On Friday, 4/4 he went to the dealership & Randy & Zach advised him that the truck had been pre-sold & that they were looking for another truck. He told them if it was pre-sold then why did you tell us it was available and take our deposit? He advised them that we wanted our $500 back since they did not contact us for 4 days to update us & had lied to us about the sale of this truck. We wanted to buy local once again, but clearly they no longer need nor want our business nor money. Tim their maintenance manager has left as well. We will NEVER, ever buy another vehicle from them

Purchased a new Ford Escape for my daughter. It was the perfect vehicle for her. Randy showed us everything we needed to know about the car. Purchasing the Escape was seamless, which is so different than other car buying experiences I've had. I would recommend Randy to anyone looking to purchase a vehicle!