Pearson Ford

I bought 2023 ford edge it resulted to an excellent experience from.the intital interactionwith Toad and the manger provuded exceptiobal service together with kayln.the finance manger .The customer was not pressured or rushed .The salesperson"sknowledge of the car and willingness to answer questions were appreciated. The negotiattionand financing were straightforward. Both manager and kayln. Provided transport informationallowing the customer to feel confident about purchase .The team created a friendly atmosphere and demonstrated care for the me pearsonford is highly recommended for any one in indiana looking for a new used vehicle .The customer service is excellent .making the car process enjoyable .Appreciation goes to the Manager .Kalyn ,Tyler,and the entire service department.

Take note of the warnings on Service. This is the worst service department I have EVER experienced. Three strikes. Yesterday was the third time that I took my vehicle to them, only for them to keep the car multiple days and not even touch the vehicle. No phone calls, no updates, just did not get around to the vehicle, and this was with a prescheduled appointment for oil change and alignment. This is the third strike, shame on me for giving them multiple attempts. Will never go back.

Poor service dept. can’t talk to service department to get information to get information on car