3505 Chester Blvd.
Richmond, IN 47374
Sales: 866-843-7897
Used Cars: 877-276-5584
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | Closed |
See all dealerships near Richmond, IN that carry Chevrolet, Ford, Dodge, Jeep, Chrysler, RAM
Overall Rating:
1.8 (out of 5)
67% recommend this dealer
45 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
TERRIBLE CUSTOMER SERVICE!
TERRIBLE CUSTOMER SERVICE! Drove all the way from OH (hour and a half with a two year old) for a vehicle I spoke with the sales person about earlier this week. Half hour before we arrived we were told that someone had come to look at it. When we arrived we were told they were on a test drive and as soon as they got back, we would be able to test drive the vehicle. We waited 2 hours until I finally had to ask what was going on. I was told that the other sales men had basically taken the car even though we had an appointment to come and test drive and now we have to wait until the sales person and the couple that stole our spot was done before we could even touch the car. The manager and Wetzel himself were on property and knew what was happening. When I confronted the Manager, I was told “I don’t care about your appointment, if you would have put money down then it would be a different story”. I wasted time, gas, and my child’s day who had to be fed their lunch in the car while we waited for someone to tell us what was going on. Not one time did anyone offer for us to come in while they figured things out or even offered an apology. I guess if you don’t look like the manager or Wetzel you business isn’t really that important to them.
Maximum rating = 5
Don’t go here.
Don’t go here. Price changed over 10K vs what they were advertising online. Also, they’ll try to add dealer add ons that you don’t want. Save yourself headache, go anywhere else.
Maximum rating = 5
Pleasant, informative and friendly.
Pleasant, informative and friendly. I enjoyed talking with all the people I talked with! A basically Happy Experience!!
Maximum rating = 5
At Wetzel Auto Group we take pride in knowing that we provide a unique experience to our customers. From the moment you walk through the door and even after the sale we strive to create an atmosphere in which the customer is always the focus. We are a family owned and operated business with the professional friendly staff to help you find the perfect new or pre-owned vehicle to match your needs. When you choose Wetzel Auto Group you know you're getting unbeatable service and the highest quality vehicles.
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