1425 IL-3
Waterloo, IL 62298
Sales: 618-221-1996
Used Cars: 618-221-1996
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 6:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 6:00pm |
| Fri | 8:30am – 7:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | Closed |
See all dealerships near Waterloo, IL that carry Ford
Overall Rating:
4.8 (out of 5)
97% recommend this dealer
1963 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Buying a car from Sunset is a pleasant experience.
Buying a car from Sunset is a pleasant experience. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance.
Dealer Response
Mark, we understand how it can look when pricing online shows one thing and our staff is preaching another. The computer software we use is called Tekion, and it was inaccurate today on the consumer portal, but Thomas in St. Louis was not aware of that, in fact none of us were aware this was an issue. This software has been inaccurate with pricing in the past, but we thought the error was fixed. Lonnie was very familiar with this prior pricing error, whereas Thomas (in St. Louis) was not, which is why you were getting two different answers. I just so happened to be there by Thomas in St. Louis when this happened, and you showed me personally the screenshot of online approval on your phone. The reason I had asked for that was so I can forward it to our computer software company to get corrected, but in the meantime, I called Lonnie and told her to honor the online price. I have since opened a support ticket with our software Tekion and awaiting response. Bottom line, the prices online are failing to include any parts, so Lonnie was trying to figure out why or what to do. Now that this has been brought to our attention and Thomas' attention, our staff at both stores are doing their best to disclose this discrepancy to future guests until the issue is resolved. I just wanted you to know Lonnie was doing her best to navigate and figure out the price difference in the system, she's been with us over 5 years now and can help you with anything you need in Service. It's also good to point out that our prices and software is the same at both stores, so if Thomas would have helped you in St. Louis, he would have found out real quick why Lonnie was in such a predicament. Sorry for the misunderstanding and price disparity, but thank you for sharing it with us, it is helping us get the overall issue corrected. Thank you for your continued business with us. Please feel free to reach out to me if there is anything else. Sincerely, Justin Heutel - GM Fixed Ops, 314-467-1101, jtheutel@sunsetford.com
Maximum rating = 5
These guys are awesome.
These guys are awesome. Top notch service. I will bring all my business here from now on.
Dealer Response
Congratulations on your purchase! Our team enjoyed working with you, and we hope to see you again. Thank you for choosing Sunset Ford of Waterloo!
Maximum rating = 5
John Ries was very nice to work with.
John Ries was very nice to work with. Informative and knew all the features on the 2024 Escape. Explained all of the additional services such as paint protection being available.
Dealer Response
Thank you for sharing this with us! We are happy to hear that John and the team provided you with outstanding service, and we hope to work with you again. Enjoy your vehicle!
Maximum rating = 5
Sunset Ford expanded in 1996 to better serve our Waterloo Columbia Millstadt Red Bud & surrounding southern Illinois area customers by opening Sunset Ford of Waterloo. The original Sunset Ford has been in business since 1912 located in St. Louis MO. Today the 4th & 5th generation Heutel Family is proud to carry on the family tradition. We take great pride in customer service and always strive to exceed expectations. In fact we have consistently won Ford Motor Company's highest honor the President's Award for excellence in customer service. Our selection of inventory is one of the best around with a large collection of new Ford Cars Trucks Vans Crossovers Hybrids & SUVs. Our Ford Certified Pre-Owned inventory offers great value piece of mind and so many choices. The used vehicle inventory offers a wide variety including $10k & under and low mileage vehicles. You can schedule your service appointment browse Specials and even shop for Ford Accessories all online. Check us out on our social media sites as well to get additional offers & news! Sunset Ford of Waterloo offers great deals awesome selection and customer service that is 2nd to none! See why we're one the oldest family owned & operated Ford Dealers in the country today!
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