815 E. Golf Rd.
Schaumburg, IL 60173
Sales: 224-497-2585
Used Cars: 224-497-2585
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Schaumburg, IL that carry Ford
Overall Rating:
3.9 (out of 5)
83% recommend this dealer
2040 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Had to deal with a rude used car manager and felt looked
Had to deal with a rude used car manager and felt looked down at by staff
Dealer Response
Ernest, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Maximum rating = 5
We are very happy with our vehicle and the final purchase
We are very happy with our vehicle and the final purchase price, and all in person interactions were good. During the negotiations and financing there were repeated efforts by the dealership to slip in extra costs. After requesting and being given an out the door price, i was presented with a bill of sale that included an additional $3,000 charge for locking lug nuts, protective spray and door guards. I was repeatedly urged to look at 6-7 year loans while specifics as to why a term that long were glossed over. I agreed to a $10 a month service contract with the finance manager. A few weeks after the purchase my lender informed me that $6,000 in service contracts were added to the loan. Be very cautious and thorough when dealing with this dealership. Negotiate your trade in value, do not accept their first offer. Ultimately we agreed to halve the $3,000 charge for additional features and the service contracts were forgiven. They have an employee whose job is to undo service contracts that assists after purchase. Be prepared for shenanigans.
Dealer Response
Thank you for sharing your experience with us. We apologize for any miscommunication during the negotiations and financing process. We will continue to improve our processes to ensure transparency and customer satisfaction. Thank you for choosing us, and please reach out if you have any further concerns.
Maximum rating = 5
Gerardo Esquivel was very helpful and knowledgeable on
Gerardo Esquivel was very helpful and knowledgeable on the various Ford products and their respective options. He is patient and a clear communicator. Overall a positive purchase experience.
Dealer Response
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Maximum rating = 5
Bob Rohrman Schaumburg Ford located at 815 E. Golf Rd in Schaumburg IL is your premier retailer of new and used vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun easy and financially advantageous. Please utilize our various online resources and allow our excellent staff to find your ideal car truck or SUV today!
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