Woodrum Automotive Inc

I signed a contract on the 24th of September for a brand new car with Michael, the sales manager. Essentially, he messed up the paperwork. Two weeks after the purchase, he had someone call me and tell me that my payment was going up because they screwed up. Obviously, I said ‘absolutely not, you better figure it out or take the car back but I’m not paying more than the agreed upon amount.’ They finally got it fixed and I signed a contract with slightly new terms. Then they screwed up again, so I had to sign another contact the same exact day just for clerical issues. Move forward again two weeks, so a nearly a month after the ‘purchase’, I get called again, this time by the finance manager, Vince. I’m told, ‘hey I don’t know what’s been happening here but I’m just trying to get this all squared away, so we need you to sign a new contract.’ In case you missed it, that would be the fourth contact I would need to sign with these lunatics. They seem to act as if this is normal, like I shouldn’t be outraged about this, that it’s normal to call up clients and tell them they screwed up and your payment is going up. At this point, I’ve had it. I don’t even own the car a month later. I drove the car more than. 2,500 miles so far as my partner and went on a road trip. The paint on the hood has chips from the same trip (so much for the coating I paid extra for to protect the paint). So I tell them, I’m done with one sided changes. Either we renegotiate a new contract beneficial to me or I’m not signing up to their new terms and conditions. Then it goes quiet. Finally, they have the sales person text me trying to talk me out of it. He brings up his kids and wife trying to guilt me into this nonsense. I’m still a no. I’m done signing new contracts that do not benefit me. I’m tired of the lackadaisical attitude they have given me. Particularly, Michael the sales manager and the person who made the initial mistake, has been nothing short of a a****le to me every time I’ve spoke to him. Absolutely terrible customer service. Now, they refuse to renegotiate the car. So I said, okay refund my down payment and come get it. I’m done. I’ll take my business elsewhere because you do not deserve it. This was Monday. Michael then calls me that Monday evening and tells me they’ll come Tuesday and bring me a check for the down payment. Tuesday I texted to confirm and I hear nothing. I call, I hear nothing. I call again, I hear nothing. Finally I ask the receptionist if I can talk to anyone that’s not a voicemail. After being on hold, Vince tells me that they won’t be coming today, Michael is off today and ‘I don’t want to bother him on his day off’ so he won’t be able to confirm anything until tomorrow. God forbid Michael be inconvenienced at all. Clearly inconvenience is a prime customer service feature saved for customers only. So now I have a car that I cannot drive bc it does not belong to me, they have $1,500 that belongs to me that I need in order to buy another vehicle but no one has any idea when they are coming to take the car and give me back my money. Y'all, take your business elsewhere. Woodrum Toyota cannot be the only place that is a Woodrum dealer that is this backwards and insane. Don’t do it to yourself. You’ll be stuck in a situation where they try to screw you over. Anyone at Woodrum reading this, you suck big xxxxx.

I was looking for a specific model of used car. On line I found Woodrum Toyota and saw they had the vehicle I was looking for in stock at an affordable fair price. After confirming they still had the car on the lot, I drove 3 1/2 hours from the St. Louis area to check it out. The car was even better than I'd hoped and Cole Johnson, Jared Klapp and Mike Forman made purchasing the vehicle the best experience I've ever had at a dealership! Thanks, you guys rock!

am from Galesburg, it is always a challenge purchasing a new car where i live, I usually have to go out of town to get a better deal. Well I am glad I came to Woodrum in Macomb, IL. The sales staff were great to deal with and it did not take all day and night to get a great deal. I would recommend Woodrum to anyone looking for a new car, its worth the drive. Thank you to all of you...@ Woodrum Toyota!!! Tim