Westfield Ford

Horrible experience! On Jan 4th I responded to a listing for a used car Westfield Ford placed on Cars.com. After talking to their salesman via phone, I made and offer on the listed vehicle. They countered my offer, and I accepted their new price. Subsequently, I put $1000.00 on the car to hold it until I could get there. it was agreed that I could come up (I'm out of state) on Saturday, Jan 10th to finish the transaction. pm 1/6/26 I asked for a Vehicle Buyers Order (Bill of Sale) to be emailed to me, so I could take it to the bank to do my financing. They sent it to me that day and on 1/7/26 I went to my bank and had a cashier's check made out for the purchase. I also scheduled a one-way flight to Chicago for 1/9/26 for an overnight stay so I can make it to the dealership on Saturday, 1/10/26. So, after all of this, I get a text message this afternoon saying they just found out that there was a $2000 shipping fee they forgot to include, and they wanted to terminate the sale and offered a refund of my deposit. I found this to be completely unacceptable since I've already unvested lots of time and money into this purchase. After speaking to the owner, they denied the agreed upon sale. They had no problem sticking it to me. I'll never deal with them again! Note: Just because you put a deposit down with these guys, doesn't mean they're going to honor the deal you made with them.

Westfield?s service department is awesome. My entire family love using their pickup and drop off service for service on all our vehicles. It?s simple so easy and convenient!

Everybody here was amazing, and they make buying a new car an enjoyable experience instead of a long drawn out stressful one. My family will always come to this dealership for all of our future Ford needs.