700 W Main St
El Paso, IL 61738
Sales: 309-490-2080
Used Cars: 309-490-2082
Sales Department
| Sun | Closed |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 5:30pm |
| Sat | 8:00am – 4:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near El Paso, IL that carry Ford
Overall Rating:
4.5 (out of 5)
96% recommend this dealer
858 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I did not end up purchasing a car with this dealership
I did not end up purchasing a car with this dealership however I did not because of the honesty of the dealership. The dealer fully disclosed prior damage the vehicle had and the repairs. It was my decision to not purchase because of the damage.
Maximum rating = 5
I’m a long time customer of Heller and I’ve bought
I’m a long time customer of Heller and I’ve bought several vehicles from them in the past. The last 4 vehicles I’ve bought have had nothing but problems. Not one of them I was able to bring home same day because something had to be fixed on it first. Then when it’s in the shop you get no communication. My salesman and the finance guys are great but they sell a lot of junk vehicles off their lots and lie about their quality. I’m not convinced that all the salesman are full of xxxx, some might not be aware of the issues that some of their vehicles have but I’m sure some do. One vehicle I bought at 45,000 miles the transmission went out and had numerous electrical quirks to it. It was for sale a month later when I was told it would take at least 6 months to fix. I traded it for another truck that had a lemon title was nearly unable to insure it. This last time I bought a truck and it was for sale online before it was even road safe. Why put a vehicle up for sale if it’s not even ready to go home with the customer? For someone who had bought several vehicles in the past it’s very disappointing. My old loan for the truck I traded in didn’t get paid for nearly 2 weeks either, after I’d been told to skip the payment on it. Incase you didn’t know that’s not good for your credit. I’m convinced Heller is more worried about selling trucks than the actual quality of the trucks their selling. It’s sad because they didn’t used to be this way. So beware of the dreaded lemon titles and buy backs because they sure have a lot of them. If you buy new and don’t have any issues you’re good to go but I’d be very nervous about buying anything used from Heller. I do wanna stress the fact that my salesman is great and promptly responded to all my inquiries but the salesmen can only do so much. Please stop selling junk vehicles and learn how to actually service a vehicle.
Dealer Response
Tommy, We hate reading this and it's absolutely never our intention to sell trucks that need repairs, but it is not a common occurence for us. Our heavy duty service team should be trained to inspect and repair those issues before the sale. We do want to reitterate that we are here to help, especially after the sale, and want to help you too. Given your recent experiences, our team should have handled this with urgency. Our management team is looking to get more information here and the name "Tommy" alone isn't helping us figure out who you are. If you could reach out to our Sales Manager, John Brown or Mike Gannon, to let us know, we want to dig deeper into this and help. Please give them a call at 309-527-6050
Maximum rating = 5
Salesman was great to work with .
Salesman was great to work with . I was able to finalize a deal over the phone. Met expectations in every way.
Maximum rating = 5
Our Dealership has built our reputation on providing courteous honest service. Our customers appreciate the way we do business and we know you will too. Our "big city" inventory means that we can find the right car for you and our small-town attitude ensures that you'll enjoy your car-buying process.
Heller Ford exceeding customer expectations since 1957.
Shop us now at www.hellerford.com
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