Ford and Subaru
New Car Dealership in East Peoria, IL
Overall Rating
3.9/5
Read dealer reviews
Uftring Automall is a Ford, Subaru and Used Car dealership in East Peoria, Illinois. We are a member of the Uftring Auto Group, founded by Gary Uftring in 1982. Our dealership carries a large selection of new Fords, new Subarus, and an impressive selection of high-quality used cars, including local one owners, off lease, local trades, Certified, bargain, and much more. See us first and find out why we are one of Central Illinois' most trusted dealers.
And for service for your new Ford or Subaru, Uftring Automall is the place to go in East Peoria. Uftring Automall has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Uftring Automall Reviews
Overall Rating
3.9/5
10 out of 14 people recommended this dealer
Overall Facilities:
3.5/5
Terrible service
Reviewed by MLP
in IL
March 19, 2021
Very disappointed. I was interested in a certain car that had just come on to the lot and had been emailing one of the employees, Josh, for about 2 weeks in anticipation of it being ready to show. He emailed me Wednesday telling me it would be ready the next day and I made an appointment for that morning. The appointment was confirmed multiple times with John A. I made the 2 hour drive in rain and windstorms and arrived there early...I was told shortly after arriving that there was an offer already on the car, but it wasn’t finalized and they weren’t sure it was going to go through. We took the car out for a test drive and got back to wait for an update. After waiting for about 20 minutes, I was told “it went through but they haven’t decided.” Another 20 minutes later, John finally told us sorry, it’s gone - that was it. The bare minimum “sorry about that.” Didn’t offer to call around the Uftring empire to see if there was anything comparable or that they would be on the lookout for something similar and let me know. Nothing. Thanks, bye, we left. We had basically come there to buy that car. Disappointed beyond belief and angry that we had a 2 hour drive back home in horrible weather without a car. On top of that, about an hour later, John sent me an email saying “hey thanks for coming in, please see the below additional information on the car you just looked at.” Seriously? I have never had a worse experience at a car dealership than I did today, here.
Agonizing sales process, poor customer service
Reviewed by Nathan Carlson
in Kewanee, IL
July 21, 2020
I would highly recommend steering clear. The sales process will take forever - which I feel is mostly by design to get you to lose your patience and agree to additional offerings. In addition to a very uncomfortable sales process, upon taking delivery of the vehicle, I noticed the vehicle was missing floormats. This was conveniently hidden by the paper detailing mats on the floor. Upon this discovery, my sales person didn't really seem concerned about it. It was obvious to anyone with a pulse that I was disappointed. A few days later, I got an email from said sales person asking for referrals. I replied saying the experience was not good and I would certainly not be sending any referrals. A day later I got a phone call from a sales manager that said he would order floor mats for me. By this time, I had already bought floormats. I tried to call this sales manager back 4 separate times to see if he could just provide mud flaps since I bought floor mats. I then get an email saying the floormats came in. I attempted to call the dealership back and was unable to get in touch with either rep. I then got a voicemail form the salesperson saying that they would provide the floormats due to my long wait but would not consider anything else. I researched the price and what I was asking for is the exact same value ($100). Given that the dealership made at least $6000 of my sale, you would think they would be a little motivated to not leave a completely bad taste in my mouth. I understand they are there to make money but in no way do they really care about the customer actually being treated right.
Easy Peezy
Reviewed by A. VonDerHeide
in Marquette Heights IL
December 05, 2017
Great buy! Mike Andersen was so unlike the stereotypical car salesman. We stopped by to look and had 20 min, he introduced-asked wants/needs, and did some homework for us... we came back a couple days later when I had more time after emailing my top 3 vehicles, he had them curbside and ready for us to look- we drove and loved. He hung back to give us space. Very good at reading his customer. I finally decided (Mike was so patient, he was so concerned about me making the best choice for the perfect balance of loving it/budget/long-term/practicality). Ultimately, I love my 2017 Subaru Crosstrek and Mike Andersen was like hanging with a friend while we made our big purchase. Thanks Mike for making it easy while we got a great deal and got in and out quickly.
