455 E Pershing Rd
Decatur, IL 62526

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Sales: 877-589-8032

Used Cars: 855-959-4848

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Jackson Ford

Overall Rating:

4.3 (out of 5)

94% recommend this dealer

246 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

It was a pleasure to deal with both Chad and Aaron.

Reviewed by Pan from Lake Zurich, ILJune 04, 2025

It was a pleasure to deal with both Chad and Aaron. Although I didn't end up going through with the deal, the hangup was completely on my end. The team was extremely patient and accommodating with me, and tried their best finding a solution. The truck in question was in great condition and was honestly a gem, it just wasn't meant to be in this case. Although this dealership is far from me I will continue to keep an eye on their inventory, as it would be a pleasure to make a deal with them in the future.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Do Not Do Business Here , You Will Be Ripped Off .

Reviewed by Robby MiddletonSeptember 29, 2024

Do Not Do Business Here , You Will Be Ripped Off . Agreed to 169.00 diagnostics check had my Truck for 6 months . After two months of excuses of why they hadn't gotten to it yet , I went to retrieve it , they had there hand out for 3,250.00 for WHAT ? So they held my truck hostage til I could pay them 3,250.00 for 169.00 diagnostics scan . Paid them the money because I had to have my truck made it 10 miles and broke down , doing same exact thing as when I took it in there . DO NOT DO BUISNESS HERE , I'M WARNING YOU , I AM DISABLED AND THEY TOOK FULL ON ADVANTAGE OF THAT . So now I'm stuck owing 3,250.00 for something I still have to fix and still didn't receive a diagnostics check like we agreed UPON . JACKSON "JOKE" FORD FA-Q.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Awesome people Jackson Ford, Matt was amazing to work

Reviewed by Eric from Paris, ILSeptember 17, 2024

Awesome people Jackson Ford, Matt was amazing to work with on our purchase! Overall very pleased and would recommend Jackson Ford in Decatur, IL

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Jackson Ford

"Everything you're looking for!" Call us today to become part of our Jackson Advantage VIP Experience where you will receive personal assistance from a member of management; top dollar for your trade; arrangement of financing so you can take same-day delivery of your vehicle; the vehicle you inquired about will be prepared and ready upon your arrival; AND save time and money throughout the buying experience and we will be sure to make it the BEST car-buying and ownership experience you have ever had!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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