Murgado Ford of Chicago

Great personal service for my Lincoln Nautilus. I will return at the next milestone date.

Positive with oil change. Good communication, timely work completed. I will come back for service.

If I could rate Murgado less than 1 star, I would. Last year, I took my Bronco Sport to them 4 times (last time about a month ago) because all the warning lights and alerts will suddenly start going off. Each time they told me there was no issue. This time, the fifth visit, the car turned off in the middle of the road and wouldn't turn back on. Eventually, I was able to restart it, and took it to Murgado the next day, but it turned off two more times while driving there. They had it for 6 days and today told me that it wasn't an issue because they couldn't recreate it, even though they tried over and over again. I asked the rep (Jennifer) if the car was safe to drive, she said yes, so I asked for that in writing. A visit to her manager later and they can't write down that it's safe to drive. It takes some obscene mental gymnastics to tell me it's ok to drive my car, give me the keys, but then not have enough faith in the work to write it down. Frustrated, I decide to take my car, but you'll be STUNNED to learn that before I could even get off the lot, the issue happens again—alerts, alarms, power steering gone, blinkers dead. I turned around to pull back in, but as the garage door was opening, I realized that those people are either wholly incompetent or complete and total liars. To be fair, I don't think the rep was lying to me. She seemed to believe what she was telling me. But honestly, what are the odds they "tested it repeatedly" and it never happened, but it happened to me before I left the parking lot? I'm no mathematician, but either I'm incredibly lucky or Murgado is full of gaslighters. I won't be going back. If you do, maybe bring a pen—they seem to be out of them.