2501 North Elston Avenue
Chicago, IL 60647

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Sales: 312-748-8004

Used Cars: 312-748-8004

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Murgado Ford of Chicago

Overall Rating:

4.2 (out of 5)

91% recommend this dealer

1333 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The worst service and biggest scam in Chicago.

Reviewed by Adam from Chiago, ILDecember 03, 2025

The worst service and biggest scam in Chicago. Took my truck in for a pre- collison control reset. They charged me 1k for diognosyss and anouther 2500 for xx work. Warranty paid half and the gave me the truck back still broken and said the couldn't figure it out because they didn't have the right software. But still scammed me out of $1400 and scammed the warrenty co. Out of $1400. When I aasked tosee the parrs they replaced they showed me a picture of a spark plug. Thats it. Don't go there they will screw you ith a fancy shop and a smile.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Everyone was courtesy and quick to help.

Reviewed by jalamo1504November 20, 2025

Everyone was courtesy and quick to help. The person who take care of me was very knowledgeable and kept me updated until all was done.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I had gone to Fox Ford for factory recall service &

Reviewed by CitizenNovember 18, 2025

I had gone to Fox Ford for factory recall service & received good service. It is now owned & operated by Murgado Ford of Chicago. Today, their service & communication were subzero. Their communication updates were sporadic, and even an inaccurate estimate of costs for possible "needed" repair. The total check-up for 60,000 miles was to take around 90 minutes and cost about $1,611 before taxes. I finally went to locate my "person" after waiting over FIVE HOURS, and the total cost was $1,874.52. I foolishly agreed to a couple of add-ons that totalled an additional $558.38. They NEVER said that they charge an additional 3.3% for paying with a credit card, but they would not have an additional charge if I paid with my debit card, or I presume, with cash.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Murgado Ford of Chicago

We're bringing a fresh start to a legendary Chicago North Side location. Welcome to the new Murgado Ford of Chicago, where we're committed to meeting all your automotive needs. Whether you’re in the market for a new Ford, or a high-quality pre-owned vehicle, you'll find it at Murgado Ford of Chicago. We’re conveniently located off the Kennedy Expressway at Elston Ave, making it easy to stop by and see our impressive inventory in person!

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