Paul Thigpen Ford of Waynesboro

Great experience. Everyone was kind and made the process Great! I am enjoying my new car.

I am extremely disappointed with my experience at this dealership and feel obligated to share it so others can protect themselves. I originally came in to look at a 2023 Ford XLT advertised for $35,800. Once I stated that I wanted to move forward with the purchase, I was suddenly told the price was $49,000. That unexplained increase is what led staff to redirect me to a 2022 Dodge Ram Big Horn instead. The Dodge was advertised on CarGurus for $32,189, which is the price I was initially offered. After my test drive—once I said I wanted to buy—I was told that price was “no longer available,” and I was also explicitly told that prices are lowered on CarGurus to lure customers in, which makes the advertising feel intentionally misleading. Even then, the numbers on the paperwork do not match what was said verbally. I was told a 100k/5-year warranty would be INCLUDED for free to “make the sale today.” After reviewing the documents, I discovered I was charged for that warranty anyway. To make matters worse, my down payment was ADDED to the price of the truck instead of deducted, bringing the effective total price of the Dodge Big Horn to approximately $46,000—a number that bears no resemblance to what we discussed. Most troubling of all, the truck was represented to me as a V8. I clearly stated that I cannot purchase a V6, as I plan to tow a camper and eventually live in it with my family after retiring from the military. Only after the sale did I discover the truck is actually a V6, something that would have immediately disqualified it from consideration. The deal was rushed at the end of the day, employees were leaving, and it’s clear that critical details were either not communicated or misrepresented. When I questioned discrepancies during signing, the answers I received did not match the finalized paperwork. I am a U.S. Soldier with 14 years of service, and I am proud of that service. I have always believed in honesty, accountability, and treating people the right way. To walk into a local business expecting a straightforward transaction and leave feeling misled and taken advantage of is deeply disappointing. This situation doesn’t just feel like a bad deal—it feels personal, and that really hurts. I am asking for this situation to be corrected immediately or for the sale to be unwound. Buyer beware. Please take the time to verify every number and every promise in writing. I hope sharing my experience helps someone else avoid going through this.

I am extremely disappointed with my experience at this dealership and feel obligated to share it so others can protect themselves. I originally came in to look at a 2023 Ford XLT advertised for $35,800. Once I stated that I wanted to move forward with the purchase, I was suddenly told the price was $49,000. That unexplained increase is what led staff to redirect me to a 2022 Dodge Ram Big Horn instead. The Dodge was advertised on CarGurus for $32,189, which is the price I was initially offered. After my test drive—once I said I wanted to buy—I was told that price was “no longer available,” and I was also explicitly told that prices are lowered on CarGurus to lure customers in, which makes the advertising feel intentionally misleading. Even then, the numbers on the paperwork do not match what was said verbally. I was told a 100k/5-year warranty would be INCLUDED for free to “make the sale today.” After reviewing the documents, I discovered I was charged for that warranty anyway. To make matters worse, my down payment was ADDED to the price of the truck instead of deducted, bringing the effective total price of the Dodge Big Horn to approximately $46,000—a number that bears no resemblance to what we discussed. Most troubling of all, the truck was represented to me as a V8. I clearly stated that I cannot purchase a V6, as I plan to tow a camper and eventually live in it with my family after retiring from the military. Only after the sale did I discover the truck is actually a V6, something that would have immediately disqualified it from consideration. The deal was rushed at the end of the day, employees were leaving, and it’s clear that critical details were either not communicated or misrepresented. When I questioned discrepancies during signing, the answers I received did not match the finalized paperwork. I am a U.S. Soldier with 14 years of service, and I am proud of that service. I have always believed in honesty, accountability, and treating people the right way. To walk into a local business expecting a straightforward transaction and leave feeling misled and taken advantage of is deeply disappointing. This situation doesn’t just feel like a bad deal—it feels personal, and that really hurts. I am asking for this situation to be corrected immediately or for the sale to be unwound. Buyer beware. Please take the time to verify every number and every promise in writing. I hope sharing my experience helps someone else avoid going through this.