Lithia Springs Ford

STAY AWAY FROM THE SERVICE DEPARTMENT. I’ve had to bring my Explorer Sport to Lithia Springs Ford three times for the same push-button start issue. The car starts whenever it feels like it and has left my wife and me stranded in parking lots twice. On my first visit (August 2025), I was assigned Bennie in service. After over a week, they told me it was the BCM (Body Control Module) and charged me around $1,500. Shortly after, the exact same problem came back. On the second visit, they kept my car for another week, then told me they “couldn’t replicate the problem.” I picked it up hoping it was just a fluke. Less than a month later, I’m stranded again in another parking lot. Now I’m on my third visit, and my car has been in their shop for three weeks with no solution. I’ve worked on cars for years, so I understand that some issues are hard to diagnose. But three weeks with almost zero communication is unacceptable. Every time my car is there, Bennie basically leaves me in the dark unless I chase him down. I leave voicemails, I talk to the clerk, and I still get no updates unless I keep calling. This last time, after three weeks with no real progress, I started calling the manager, Tim. His line went straight to voicemail too. No call back as of this morning. So not only am I out a lot of money and still dealing with the same issue, but the customer service is awful. In my experience, they charge high prices and then disappear when the job is actually difficult. PLEASE STAY AWAY. The service department will overcharge you for shoddy work and poor communication. Take your car to a reputable mechanic or at least another dealership that will answer the phone, call you back, and keep you updated. Unacceptable service from Lithia Springs Ford. If I could give 0 stars, I would. I will update this review as this fiasco unfolds.

I would not trust my vehicle to any other place! Tim and Richard are two of the most reliable, kind, honest, courteous, and just good men to work with! I can always count on clear expectations, communication, and with full confidence in the service and care of my car they provide.

Heather in service and Jose in sales are great to work with. They always make so everything is great.