Pugmire Ford Cartersville

My husband and I purchased a truck from Pugmire Ford in Cartersville, and the experience was extremely disappointing. We initially looked at new trucks, but the salesman told us the payments would be much higher than going with a used one. Based on that information, we purchased the used truck and put $25,000 down. After the purchase, we discovered that the new truck was actually the same price, and we also would have qualified for a better interest rate had we gone with the new vehicle. When I contacted the dealership to see what could be done, their response was basically “oh well”—no concern, no attempt to help, and no accountability. It’s clear that once they got our money, customer service and loyalty meant nothing. This is especially frustrating because we have purchased several vehicles from this dealership in the past. Instead of trying to make things right or keep a loyal customer, they chose to dismiss us entirely. If you value honesty and transparency, stay far away from this dealership. We feel completely taken advantage of.

Short version bought a pre owned truck from them. Looked at a new the salesman said oh no your payment will be a lot higher well he didn’t even check. A couple weeks later I went back to see about trading and guess what the finance guy was able to match the price of the used one I bought but they would not work with me on just taking the pre owned one back. Even though I put 25,000 down and have bought several vehicles from them. They could have swapped me out I had put less then 800 miles on it. Just shows no loyalty from buying several cars and putting 25k down. Not happy with them and never will buy another one from them or send any family or friends that way. If they cared about loyalty and keeping customers happy they would have swapped me out it would have cost them nothing the truck was still same condition with a few hundred miles difference they would not have lost anything.I would recommend staying away from this dealership

Short version bought a pre owned truck from them. Looked at a new the salesman said oh no your payment will be a lot higher well he didn’t even check. A couple weeks later I went back to see about trading and guess what the finance guy was able to match the price of the used one I bought but they would not work with me on just taking the pre owned one back. Even though I put 25,000 down and have bought several vehicles from them. They could have swapped me out I had put less then 800 miles on it. Just shows no loyalty from buying several cars and putting 25k down. Not happy with them and never will buy another one from them or send any family or friends that way. If they cared about loyalty and keeping customers happy they would have swapped me out it would have cost them nothing the truck was still same condition with a few hundred miles difference they would not have lost anything.