Pugmire Ford Cartersville

Rude Udama sold me an exploding car, I knew I should have been worried about her half baked demeanor and the fact the nice salesman told me there was a warranty available, but udama waits till the signing to say NOPE SORRY! Disgraceful

I told them I wanted to buy one of their vehicles. After I signed the agreement they moved it around back and put a sold paper in the dash. It took two days for me to get them a copy of the bank check and three more to pick it up. They didn't make me race other interested people to be the first one there with cash. That was an issue with other dealers. They also sold it to me for the advertised price. I didn't have to use their financing to get the advertised price.

Do Not Shop Here! Deceitful salespeople and awful service My salesman, Tim Whitehead: Initially kind and a pleasure to work with, until the paperwork is signed. Then you are nothing but a bother to him and the dealership as a whole. I was sold a truck that had the check engine light come on within 24 hours of purchase and again 24 hours again after 'fixing' the issue. I could not get a return call regarding help, so my husband and I drove 2 hours back to the dealership to get someone to talk to us. We unfortunately happened to speak with Tim, who proceeded to yell and lie about anything and everything we were there to discuss. We were in shock, but we maintained our calm composure. ***I have a complete audio recording of this interaction*** The senior sales manager, Ted reached out and appeared to be the voice of reason. He was full of apologies and lots of 'this has never happened before.' Unfortunately, just as my previous relationship with Tim, my relationship with Ted was fraught with lies as well. Ted spoke a very good game and at least over the phone seemed to care. However, all of the promises made were never kept. He said they would pick my truck up Monday and bring it back for service, that didn't happen. He joyously asked what kind of loaner would make up for the inconvenience and I said a mustang would be lovely, that never happened. When a driver did become available, I had reached the point where I no longer trusted my truck would be taken care of. There's more craziness involved in this situation, but at this point the fact is I have bought an unreliable vehicle from a disreputable dealership that I would never recommend to anyone. I have owned this 2017 350 since the beginning of September and as of October 9th I still have not been able to drive and enjoy this truck due to the severe incompetencies and shortcomings of this dealership. Save yourself from the misery shopping here will bring you, and avoid Tim Whitehead and Ted at all costs!