Prater Ford

We purchased a 2024 Ford Exployer about 4 weeks ago. Our salesman Collin Prater went above and beyond for us. This young man can tell you everything about any vehicle on the lot. And let me say the service doesn't stop when you drive off. I was calling and texting this fine young man numerous times wanting to know how some of the controls worked. He never hesitate to walk me the instructions. I have purchased several new cars and this guy is who you should see on this lot.

I tried the new Ford offered service to pick up your car and service it with no charge for the pick up at the Prater Ford in Calhoun GA and the service was fine as far as I know but they also offer a wash so I paid and extra $40 to get my car washed. It came back with the windows all front back and all the sides with the soap spots all over them and the spray they used inside is sprayed all over the windows. The back and sides are so back when you are driving it and have to look out of the windows you can see nothing but the dirt smeared all over them. The front is so bad that I had to take it home and try to get some of the spray off so I could see out the front glass. I called them two days in a row and ask them to come pick it back up and make it right to clean the windows like it should have been done in the first place. The service has not bothered to return my call either time and this was my first time to use Prater Ford for a service and it will be my last. I normally drive to Chatsworth Ford and I will continue to drive out of town to keep from using the local dealership because this is how they treat their customers.

Never heard from dealership. They never contacted me. Still searching for car but not deal with them again,