Jeff Smith Ford

The service department is great and have been very helpful. But… The sales team is a load of bull. My trucks transmission went out a few weeks ago and I had it towed up to be worked on. While waiting to see if ford would cover the fix I went ahead and started asking for numbers on a possible trade in as I need a vehicle quickly. I talked to a sales man, told him my situation and told him multiple times I was ok with doing a “soft pull” just to see if there was even a possibility to get approved with my recovering credit. He reassured me three separate times that it would not hit my credit and was “just to see what we were working with”( my mistake for trusting him I guess ). I then got a notification from Credit Karma that there had been a hard pull on my account. I then flagged our sales man down and asked him why they had done a hard pull after reassuring me three times that it would not hit my credit. He said “ there is no such thing as “soft pull” ( even though that was the exact words he originally used) and that they had to hit my credit “to see what it was at”. I expressed my concern about both the lies and the fact that it will now show up in my credit history but reluctantly agreed to move forward to look at what trade in price and rates would be since the “damage was done”. While waiting on a trade offer to come in I got a notification that they had done THREE MORE HARD PULLS with out my consent on my credit and said they where “trying to find me a good rate” and that “ because they are doing it in one location that it would not affect my credit” (which I knew was xx), at that point I was beyond xxxxxx off but stupidly stayed another few minutes to see what they would buy my truck back for, which actually was a reasonable price considering the current issue. I then left hoping my fragile credit would not take any long term damage but sadly a few days later I now see that my report is still showing three hard hits, which is the average expected number for a whole year, and my score went down, and to make it worse in my experience and research that will take at least a year, probably two, for that to come off my report. As a local full time first responder and part time service member I am extremely disappointed in these people and their intentional deceit. I am going to take a copy of these above statements and screen shots I have to the BBB and credit agencies but I’m sure at this point there is nothing to be done.

Great experience with a great expert! The new vehicle is beautiful and there have been a lot of big compliments. The size is perfect and the color is great!

Enjoyed my experience with Jeff Smith Ford. Everyone was friendly, helpful and professional. The buying experience was great. The salesman was knowledgeable on the vehicle I was looking at.