Tallahassee Ford Lincoln

I had a GREAT car buying experience with Tallahassee Ford. It was a pleasure doing business with Michael Oliver jr, Shawn Revell, Mikey de Jesus and Richard McMullen. These people were very respectful, patience, helpful and knowledgeable. I highly recommend doing business with Tallahassee Ford to anybody in the market wanting to purchase a variety types of vehicles. Michael Oliver was very patient with me, listened to all of my concerns, reassured that I was happy and content with my purchase and was very respectful throughout my whole purchase process. Tallahassee Ford has plenty of vehicles to choose from and their inventory is huge (new and used). The sales staff, used car sales director/manager and the service manager will relate to you and guide you through every steps with any questions and concerns you have especially, when it comes to working with the price of the vehicle. Tallahassee Ford was able to get me in the vehicle that I would’ve never thought of being able to afford and never would’ve foreseen myself driving but, thanks to my sales man (Michael Oliver jr) and the used car sales director/manager they were able to make it happen and they really do go above and beyond to earn your business. THANK YOU again Tallahassee Ford and to all of your wonderful and helpful team making my buying car experience easy and enjoyable! If anybody is looking for a friendly customer service, great car buying experience and awesome prices, go to Tallahassee Ford. I highly recommend and they definitely deserve 5.0 STARS. - Paolo Balza

Current Experience: I brought my Ford Mustang in on Nov 24, 2025 10:15am due to the radio not working. Mike was my service rep. Mike told me the piece ($751.00) that was being put into my car would fix the issue and we agreed on the price. Dec 3, 2025 I received a vehicle inspection link which reflected almost $3,000 worth of service that Mike and I never spoke about. I called and spoke with Mike to ask why was the extra work done without my approval. I requested to speak with a supervisor and Mike refused to let me speak with a supervisor. Mike wanted to work a deal with him waiving some items and my total would be almost 1400.00. On Dec 15, 2025 I requested a call from Mike but never received a phone call pertaining to services and payment. Due to me just using Sunbit to complete repairs on my Camry and making the final payment, I was told by Sunbit to wait 24hr (Dec 19, 2025) before submitting an application for Ford. Mike never called me nor sent the Sunbit link as we both agreed. Jan 2, 2026 I received a text message stating Tallahassee Ford had made several attempts to call me and I would have to be billed storage fees. I contacted Tallahassee Ford the same day and requested to speak with a supervisor which was Eric. I explained to Eric how Mike failed to provide the link and approved services we never spoke about. Eric told me he would look into the situation and contact me by end of business Jan 2, 2026. Eric returned my called and admitted that Mike never attempted to call me and he did in fact do services that was not previously approved. I explained to Eric that I would be coming to pick up my car on Jan 3, 2026 due to the bad experience, the lies and I received a phone call from Ford asking did I want to sale my mustang. Eric gave me his cell number but due to him being off he told me to contact a rep that would be on duty. At 1p on Jan 3, 2026 I requested to pick with that individual but was told he was at lunch. I briefly explained the situation about pleaded with the receptionist to make sure he gets my message. The receptionist promised to follow back up with me within the 1hr. The entire day went past and I received no phone call. I called Tallahassee Ford and requested to speak with Richard the head supervisor. I explained the entire situation and how unsatisfied I was. Due to me being across town I told Richard I would be to Tallahassee Ford on Jan 5, 2026 Monday morning 8am to get my mustang. Richard stated he would be there and have everything ready. Richard even stated he would waive a fee off the bill. Monday morning at 8am Jan 5, 2026 I contacted Richard and told him I had an emergency at work and would be there later, he stated ok. I also requested Richard to go back and listen to the recorded phone calls of how Mike mislead me and how he refused to let me speak with a supervisor initially. I also requested Richard to listen to the recorded call of Eric calling my back stating everything I have experienced was intend true. Richard stated he would go back and listen to the phone calls and contact me by the evening. Richard never contacted me. I contacted Tallahassee Ford at about 5pm giving them a heads up that I was on my way to get my car. I requested to speak with Richard and was told he already left for the day. Once I arrived at Tallahassee Ford the receptionist told me that someone spoke with Richard and everything was ready to go. At this point I started recording with my Meta glasses. I encountered a service rep that gave me a receipt for the full price. I asked about why Richard didn't waive what he stated he would. The rep asked me what was it that he stated he would waived. As I went to explain the rep rudely cut me off. He pulled out his phone and said he would just call Richard which is what I requested in the 1st place. The rep stated Richard is at home with his family and wasn't answering. I requested for him to try again in which he stated no. He would not continue to call Richard.

They charge me did not fix my car I took it back stayed two days and half still not fix they lied to me