3201 Us-27
Sebring, FL 33870
Sales: 863-386-6317
Used Cars: 863-386-6317
Sales Department
| Sun | 10:00am – 5:00pm |
| Mon | 8:00am – 7:00pm |
| Tue | 8:00am – 7:00pm |
| Wed | 8:00am – 7:00pm |
| Thu | 8:00am – 7:00pm |
| Fri | 8:00am – 7:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Sebring, FL that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Can't do oil changes!
Took my beautiful, meticulously maintained 2000 Ford F250 7.3 diesel in for oil change, fuel filter change and tire rotation. My appointment was for 11:15am, didn't get it done until 3:20pm. Honestly I understand shop delays as I owned a motorcycle service facility for 42 years and I know how it is however I do expect professionally done service. Everybody knows a 7.3 holds 15 quarts of crankcase oil. Apparently their "tech" didn't know this as mine was over filled by half a quart. I climbed under my truck to make sure all else was done correctly. My vehicle was not greased! My zerks are dirty, there's no fresh grease on the front end at all and all my ball joint boots are flat. Could not believe my eyes! I supplied my own oil, filter and fuel filter. To make up for the loss, this dealership charged me $50 to replace my fuel filter. We are traveling, at home I do my own so I know it takes 3 minutes tops to complete. You 7.3 owners know I'm telling the truth. All in all I wouldn't have minded waiting so long had the job been done right nor would I have left a negative review.
Dealer Response
Hello, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. We would like to address the situation you've described; please contact us at (863) 385-0144 so we can work with you to resolve your concerns. We hope to hear from you soon.
Maximum rating = 5
Service department doesn’t care
Brought my new 2018 F-150 in for dash replacement service department had my truck 2 days when I got it back it had damage to the interior and bed of truck was scratched service tech said the put seats in bed of truck upon removal. I’m not happy with damage to my truck . Just goes to show my truck wasn’t checked out after repair it was just parked in parking lot and nothing said. I recommend the sales department but I do not recommend the service dept for repairs
Dealer Response
Mike, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (863) 385-0144 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Maximum rating = 5
Ww were warned, never deal with this dealership. T
We were warned to not buy a car st this dealership. The salesman Joe was awesome but the service department does nothing but lie to their customers. We never deal with them again.
Dealer Response
Ralph, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Alan Jay Ford Lincoln. Please give us a call at (863) 385-0144 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
Maximum rating = 5
If you're in the market for a large variety of new and used Ford trucks and SUVs, make your way to Alan Jay Ford. Our dealership is conveniently located in Sebring, just minutes to Avon Park, with various Ford's best-selling models and impressive incentives to get you back on the road today. We have a team of professionals ready to pair you with the Ford of your dreams during your upcoming visit to our dealership. You can buy with confidence knowing we have one of the best inventories in the area with exceptional customer support you can trust. Whether you're looking for reliability or versatility, there is a Ford for you here at Alan Jay Ford. Continue reading to learn more.
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