Mullinax Ford of New Smyrna Beach

🚫 Beware of Mullinax Ford NSB 🚫 I feel compelled to share my frustrating experience with Mullinax Ford to warn others. I purchased a vehicle with a warranty they proudly promoted — but when an issue came up, they completely failed to honor it. They lied, delayed, and kept giving me the runaround until the warranty conveniently expired. Every time I tried to get a clear answer or action, I was met with excuses and vague promises. Now, I'm stuck with a repair they should have covered — and zero accountability from their end. This is unacceptable behavior from a business that claims to care about its customers. If you're considering buying from them, think twice and read the fine print — because they clearly won't stand by their word. Salesman Jordan S. #CustomerWarning #DealershipFail #WarrantyScam #CarBuyerBeware #PoorService #HoldThemAccountable

I would certainly buy from this dealership again — it was a pleasant, no-pressure experience. Everything was handled via text, and my sales rep, Jack Tuthill, was great. I only visited to test-drive and pick up the car.

They had my explorer from 7/9/2025 to 9/24/2025 Claimed the part for a airbag issue was obsolete and not available anywhere in the US, the other part that is a recall has not been available for 2 years and still isn’t according to AMBER BRAKEFIELD in the service department. She will not return calls and gets all defensive and hangs up on you when you start digging into questions she doesn’t have a clue about. Shes very rude and ignores you when you try to talk to her. After having my explorer as long as they did she calls yesterday and says it will be ready in five minutes and you need to come get it. Well we are over an hour and a half away and she called at 2.29 PM expecting me to come right then. When I told her I would come today she got an attitude and said they like them out when repairs are complete. Well don’t call at 2:29PM after not returning any calls for weeks and expect people to jump for her! I got my vehicle and headed home I got just past Port Orange on 95 when all the sudden something started beating on the car windshield. It was a black piece I am now told that is a Exterior a-pillar applique molding On the passenger side, I had to turn around and return to dealer only to be treated like I’m an idiot. My vehicle has always been garage kept and when I took it in my a pillar moulding was not in three pieces. The drivers side is perfect and so was passenger side. They had to cut it in 3 pieces or take mine for someone else’s car and piece one together and put on mine! Yes it sounds fishy but I guarantee you mine was not in 3 pieces when I took it in for service. It never has flapped in the wind and scared the crap out of me driving. Amber and the other service guy laughed and smirked when I went outside to call my husband and see what I should do. I don’t appreciate being treated this way after being a loyal Mullinax customer for many years and sending family and friends to buy from them also. If you are not a customer service oriented person you should not be working in that job! Seems this service department needs an overhaul, I heard from Amber they fired the last service manager and maybe they should do the same with her and some of the others that don’t know how to treat people. I also had the oil changed , they never even put on a sticker to let me know when it needed it again and never removed the old one, they did not top of the fluids and everything about my experience with Amber was absolutely horrible. Even the service manager told her she needs to return calls and let people know what’s going on after my husband had to drive over there to check on the progress of my Explorer that had been there almost three months. When you try to talk with service manager you get put on hold, Amber ends up answering after being on hold 15 minutes then gets gets mad and hangs up on you. Maybe that’s why shes no longer works for Prestige Ford. This is absolutely unacceptable service and part recall service. You can keep making new ones but have not parts for the ones you sell. My explorer is a 2017 with full warranty yet I can’t get the parts it needs or have a service representative that can actually treat you like they did when you were purchasing. Also had my husbands truck serviced not long ago and apparently oil change stickers are as obsolete as the parts for my 2017 explorer because he never got one either and fluids were not filled. I have been a FORD person all my life and so was my Dad and this definitely isn’t the same Ford I’m used to. DO BETTER, seriously this is unacceptable and unbelievable customer service. Didn’t even have the courtesy to run it through the car wash!