Prestige Ford

This dealer does not list the actual price of the vehicle. They list a discounted price the add a “Prestige Package” for $2,995 which you cannot decline. It includes a bunch of xx like “AC System Refresh” and “Rain Repellent”. Stay away. They’re con men looking for a money grab.

Worst service experience for a recall I’ve ever had. Was told parts arrived and was scheduled to come in, truck was there for over 6 hours and when I called to check on it was told the tech didn’t even know the truck was there, how when I handed the keys to the service advisor and they weren’t sure they had the parts. I actually don’t know if the recall issue has been resolved. This is the worst service department

I purchased a 2020 Jeep Wrangler Unlimited with just under 60k miles from Prestige Ford on 8/14/2025. What began as a seemingly smooth purchase quickly turned into a stressful and concerning experience that I feel other buyers should be aware of. Within 6 days of purchase (8/20/2025), the vehicle overheated at idle to the point of automatic engine shutdown. The next day, the issue repeated, and I reached out to the dealership immediately. I first spoke with General Sales Manager Jonathan Matthews, who provided me his personal cell number and advised me over the phone to take the Jeep to a Jeep service center. He assured me it was covered under warranty. However, the warranty documentation was not included in my purchase paperwork — despite being represented as part of the sale. After multiple texts and voicemails, I finally received the warranty information late Saturday. Upon reviewing the warranty, I discovered that all covered repairs must be performed at a Ford or Lincoln dealership — meaning, if I had followed the GSM’s verbal advice, I could have unknowingly voided my warranty. This raised serious concerns about either incompetence or dishonesty on the dealership’s part. I then emailed Sales Manager Jose Rodriguez, who confirmed in writing that repairs must be performed at Ford/Lincoln facilities, not Jeep. However, neither he nor Mr. Matthews has provided any written assurance that: Prestige Ford will honor the Blue Advantage Certified 14-day / 1,000 mile return policy that was attached to this vehicle, or That all overheating-related repairs and potential engine damage will be fully covered under the warranties that were promised at the time of sale. When I spoke again with Jonathan Matthews by phone, he told me, “our dealership doesn’t participate in that” (regarding the Blue Advantage 14-day return guarantee) — despite the fact that the vehicle was sold as Blue Advantage Certified. I requested clarification in writing, and as of today, I have yet to receive a response. In short: Warranty documents were withheld until after repeated requests. I was given incorrect advice that could have voided my warranty. The dealership is denying a return guarantee that is advertised as part of Ford’s Blue Advantage program. Written communication is avoided, leaving me without assurances for a vehicle that became defective less than a week after purchase. I am sharing my experience to warn fellow buyers: read every document carefully, verify any warranties independently, and get every promise in writing before you sign. I regret trusting this dealership’s word, and I hope others avoid the same mistake.