Ford of Kendall

PLEASE READ: I purchased my truck at ford of Kendall in 2022 brand new. I have done all the maintenance and more to make sure it is in top condition. I have noticed a problem when the car is shifting gears while driving. When I took my car for maintenance I expressed my concerns about maybe an issue with the transmission. That same day they told me there was no issue with the transmission and the car would be ready shortly to pick up. I let them know that my car does have an issue and if they can, please continue to check the car to figure out what is going on. The following day, I was Updated at 5:30 PM that they found an issue with my transmission And that they will be fixing it. When I received my car back, I was told that now I have to change the O2 sensor and my check engine light was on. When I gave them my car to fix the first time, I did not have a check engine light on until after they worked on my transmission. I Also noticed I was still having the same issue and that my car was jumping When shifting or down shifting (just before my car came to a complete stop). I reached out and let them know that my car was still having an issue and they told me to bring it in the next day. I brought my car at 7:15 AM and let them know that I would need my car or some form of transportation by two In the afternoon since I work with kids with special needs. I ended up not having any updates. And had to have someone take me to the dealership. I had one of my private client Who is special needs with me and upon arrival they did not have any update. When I did get the Update they said nothing was wrong with my car. I even drove my car with the Manager In the car and every time it jumped, he said That the parts were still getting to know how I drive And that’s why it’s jumping and that it needs to adjust. At the end of the drive. The manager then asked me to write a good review because it helps them even though he stated To me in that moment that he knows today’s service was not good. I feel like I Was just thrown to the side and that they did not want to help me. My service advisor. Did as much as she could for me, but everyone else did not from my point of view. Now I am left. With my truck not driving well and trying to figure out my next step. Please be on top Of any issues you have with your cars When bringing it to Ford of Kendall. The customer Does not always come first.

I have had my Ford Raptor serviced here for years and they have been very helpful and attentive.

I purchased a 2025 F-250 about 3 weeks ago from a different dealership. I came Ford of Kendall to repair my rear passenger side tire as a screw was in it and was losing tire pressure. The service advisor was very kind and courteous, however my disappointment came as I was advised that the tire could not be patched due to the screw being too long, where it was located, and I needed to replace the tire. I found that very hard to believe so I decided to go to a local tire repair shop. After spending $40, and 30 minutes of my time, the tire was patched, and I was on my way. It is very concerning that World Ford is really not looking out for the best interest of the customer. What is more concerning is that it was only to repair a tire (from a 1-inch screw), I could only imagine if it was something major what the cost would be. After this experience, I definitely will not be bringing in my vehicle for any service.