Mullinax Ford of Kissimmee

I am filing a formal complaint regarding repeated service failures at Mullinax Ford. In February 2025, I brought my 2022 Ford F-150 in for an alignment and oil change. The issue was not corrected, and when I returned the next day as instructed, the service department refused to take my vehicle, stating no appointment had been made. I was forced to have the alignment completed elsewhere. After raising this issue publicly, I was told by the service manager, Steven, that Mullinax would reimburse me. On January 19, 2026, I returned for service and another alignment. After waiting over two hours, I was improperly charged despite being told I would not be, and the promised reimbursement was not provided. Although the day’s charges were later refunded by a service advisor, it was again discovered that the requested services were not performed—for the second time. Multiple attempts to contact the service manager were ignored. These repeated failures demonstrate a serious lack of accountability, communication, and service integrity. Post-purchase service is a critical part of vehicle ownership, and based on my experience, Mullinax Ford’s service department cannot be relied upon. I strongly advise prospective customers to consider dealerships that stand behind their work.

Great buying experience with Mullinax Ford. Tyler was knowledgeable and patient during the process of purchasing my new Mach E

Mullinax Ford Kissimmee misrepresented my vehicle as certified, sold it as-is, and ignored major defects. I purchased a 2017 Ford Explorer Sport from Mullinax Ford Kissimmee in May 2025 after seeing their high online ratings and reading dozens of positive reviews. I believed I was dealing with a reputable Ford dealership and trusted they were being honest. The salesman, Joan, assured my wife and me that every vehicle goes through a full week of inspection and maintenance before being sold, and that ours was a Certified Pre-Owned vehicle. During the signing process, we were suddenly handed a single-page notice about a recall. When I asked what it was, the finance representative said, “It’s nothing serious, just standard procedure.” At that point, I wanted to walk away, but Mullinax had already taken my fully paid-off trade-in, leaving us without a car to drive home. Within one week, the vehicle went into limp mode while I was driving home from work. When I checked it, there was no oil at all in the engine. I was told that the fluids had been checked before delivery, so this was alarming. Later, I discovered the SUV burns oil steadily and the transmission now slips. When I reviewed the paperwork more closely, I found it had been sold “As-Is” and even stated “This vehicle was delivered to a previous purchaser,” something that was never mentioned to me at any point. When I returned to the dealership, I spoke with Raphael and later George Dean, the director. Both repeated the same phrases about inspections and denied any responsibility for repairs. Despite being told the car was certified, they now claim it never had a warranty. I strongly believe Mullinax Ford switched paperwork during the financing process to change the sale from Certified to As-Is after realizing the vehicle had hidden issues. This dealership uses its strong online reputation and “no-haggle” image to build trust, but my experience shows they use that reputation to mislead buyers. I trusted them because of their reviews, and it turned out to be a serious mistake. Buyers should inspect every document carefully before signing, photograph the Buyer’s Guide, and verify whether the certification or warranty they promise actually exists.