30725 S. Federal Hwy
Homestead, FL 33030

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Sales: 877-264-7709

Used Cars: 866-540-7782

Hours Toggle

Sales Department

Sun 11:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:30pm

Reviews of Lorenzo Ford

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

857 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They deceive customers with estimates and then inflate

Reviewed by Edgard Lopez Moreno from Florida, Miami Dade, Homestead December 05, 2025

They deceive customers with estimates and then inflate the bills with labor costs when it's time to pay. I took my F-150 in to have only the rear brake pads replaced, and the service advisor, whose last name is Burgos, quoted me approximately $480. When they called me to pay and pick up the vehicle, the bill was $783, leaving me with no option but to pay. They are shameless thieves because there's no way they can justify that a simple brake pad replacement, which took them less than an hour, costs that much, and that they change the bill without notifying me of any additional costs.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, We appreciate you sharing your feedback with us, and I would like to speak with you about the total cost of the brake pad replacement done by our Service Team on your Ford F-150. At your earliest convenience, would you send me an email with your preferred method of contact? I look forward to hearing from you. Dean Snell General Manager Lorenzo Ford Deans@lorenzoford.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent services Very professional and knowledgeable

Reviewed by Jorgesr Guisasola December 02, 2025

Excellent services Very professional and knowledgeable I will recommend Lorenzo Ford to all my customers

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for recommending Lorenzo Ford. We appreciate your support and are glad you found our services professional and knowledgeable.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

On 7/26/2025, I drove down to Lorenzo Ford of Homestead,

Reviewed by John D from West Palm Beach FLDecember 01, 2025

On 7/26/2025, I drove down to Lorenzo Ford of Homestead, Florida from West Palm Beach to inquire about a specific used vehicle: a 2023 Chrysler 300 C edition. The vehicle price was about $44,000 before any taxes and fees. The sales transaction and process went smoothly; however, the issues occurred after I purchased my vehicle. My vehicle broke down on 9/9/25 which needed to be towed to a Chrysler dealer (Arrigo Chrysler Dodge Jeep RAM West Palm Beach). The result of it was a broken intake valve spring which was replaced and covered by a warranty. Additionally, the service department informed me that the vehicle was misaligned, and the tires were unbalanced. I believe Lorenzo Ford should be accountable for ensuring the vehicle was properly inspected and resolve any quality issues, especially when my vehicle had a sticker confirming proper vehicle inspection took place. On Thursday October 23rd, I emailed several individuals about the concerns I had about my vehicle and lost mail content they sent. As of this day, I have not received a response from anyone at Lorenzo Ford. I escalated the matter to the Better Business Bureau to help me get a rapid response from the organization and seeking resolution from them, however, as of 12/1/2025, the BBB informed me that Lorenzo Ford failed to respond. Additionally, I've escalated this matter to the Florida Attorney General's Office by filing a complaint with them.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, Thank you for your feedback and for purchasing your 2023 Chrysler 300C with us. The intake valve spring failure on 9/9/25 was repaired under the manufacturer’s powertrain warranty at no cost to you. Regarding the alignment and tire balance noted by Arrigo West Palm Beach, please forward the inspection report and paid invoice for those services. Upon review, we will determine the appropriate next steps and respond within 3 business days. We regret the delay in responding to your October email and the BBB inquiry and have corrected the internal process to prevent recurrence. Please send the invoice to me directly. Best regards, Dean Snell General Manager DeanS@lLorenzoFord.com Lorenzo Ford of Homestead

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Lorenzo Ford

Lorenzo Ford is a family owned Ford Dealership in Miami Dade located in Homestead just minutes away from anywhere in Miami but many customers come to us from all over South Florida and even further. Why? Very simple. We can offer them the very best deals on a new Ford or a used vehicle from our large selection of most makes and models from luxury to as inexpensive as $3000 priced thousands below retail.

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