3333 N Main St
Gainesville, FL 32609

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Sales: 866-360-1623

Used Cars: 877-849-9148

Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Parks Ford of Gainesville

Overall Rating:

4.3 (out of 5)

87% recommend this dealer

2466 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

No one will acknowledge you when you walk in.

Reviewed by Dskelly15December 19, 2025

No one will acknowledge you when you walk in. Never call to let you know car is ready. Quoted $79 for an oil change, ended up being $119 with taxes fees and extra oil. How does Ford not know how much oil goes in their engines? Tried to bill me 130$ for the oil change because the labor was input wrong. Technicians managed to install the wall panels over top of the seat belts once, and no one noticed until I went to drive it away after 5pm. Had to come back next day. Never have had a good experience with the service department over the 50k miles I've had my truck.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent service all the time.

Reviewed by SAMGOFORTHDecember 19, 2025

Excellent service all the time. Bill S is always excellent in keeping me informed Appreciate Bill.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Fraiser They disconnected the cables and refuses to fix

Reviewed by bqumseyaDecember 19, 2025

Fraiser They disconnected the cables and refuses to fix them back. Fraiser provided horrible experience on the phone and did not call back

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for bringing this to my attention. I appreciate you sharing your concerns regarding the disconnected cables, the communication issues, and your experience during the phone interaction. This is important information for us to review. To properly look into what occurred and address this with our team, I’ll need a bit more detail about your visit. Please reach out to me directly at your earliest convenience so I can review the situation and ensure it’s handled appropriately. Austin Hundt Customer Experience Director Parks of Gainesville Cell: 352-262-4923 ahundt@parksofgainesville.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Parks Ford of Gainesville

Welcome to Parks Ford Lincoln of Gainesville, your local Ford dealership in Gainesville, FL, serving residents from Alachua, Starke, Ocala and Lake City. Sharing the Parks family name is a great honor since it allows our team the resources of a big group while still maintaining our down-to-earth, no-pressure car-buying approach. Our customers love their new Ford cars, trucks and SUVs, affordable used vehicles and Certified Pre-Owned models. But it’s not just our selection of quality vehicles that keep our customers coming back; many find our competitive prices, monthly offers, efficient auto service and genuine Ford parts enticing. Plus, we love helping our guests even more when they decide to sell or trade in their current ride. We’ve been the one-stop shop for Gainesville for a long time — why not stop by and see what we mean?

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