Gary Smith Ford Inc

If I could give 0 stars I would. Worst experience ever with a service department. Extremely hard to get in contact with, attitude when asking for updates, lack of communication and follow up with lying to cover up their lack of service. It takes at least 1 week for diagnosis with the average time of 1 month for any repair past that initial week. My ford has needed 3 major repairs in the last 6 months. I have spent a fortune on rental cars alone. Do not bring your car here!

I was referred to Ricky for the purchase of a used vehicle and he did an excellent job of finding the exact match for me in minimal time and with no effort on my part. I was dreading the process from previous experience at other dealers in other states, and this was as painless as you can get. I highly recommend Ricky and Gary Smith Ford for your used car purchase needs!

Brought my ranger in for the airbag recall and was treated like a second class citizen. I am experiencing airbag issues now and can't even get a return call. I got the promise of one, but waited 4+ hours not the 10 minutes Kaitlyn told me. When I rang them back I was served up a hot dish of attitude by the same Kaitlyn who didn't call me back originally. P.S. just because I'm a woman doesn't mean I am an idiot. The men in your service department definitely shouldn't try to convince the owner of said vehicle that a warning dash light was probably always on.