Plantation Ford

I had an excellent experience at Plantation Ford, thanks to my service advisor Manny. From start to finish, Manny provided exemplary service and demonstrated a high level of professionalism, knowledge, and attention to detail. He took the time to clearly explain the service needed for my Ford Lightning, kept me informed throughout the process, and made sure everything was handled efficiently and correctly. His communication was outstanding, and it was clear he genuinely cared about delivering a great customer experience. Manny went above and beyond what I expected, and his performance truly deserves recognition. If you’re looking for a service advisor who is knowledgeable, responsive, and committed to customer satisfaction, Manny is the person to ask for at Plantation Ford.

Got it — here’s a punchier, more to-the-point version: ⭐⭐⭐⭐⭐ Excellent service at Plantation Ford. Manny was professional, responsive, and kept me updated every step of the way. The work was done on time with no hassle. It’s refreshing to deal with someone who clearly cares about customer service. I’ll definitely be back and highly recommend Manny and the service department.

Stay away from this dealership. DO NOT buy a used car here. They claim to do a rigorous inspection on the vehicle but they definitely do not inspect it like they say. I recently purchased a 2019 grand Cherokee that had no service lights displayed on dash board. I signed the paper work and scheduled to return folowing morning to pick up vehicle when funds ( $23K of my hard earned money) were transferred. I immediately noticed the check engine light was on andcalled my salesman and agreed to bring it back in the following days to be checked.They decided it it needed to be taken to a jeep dealer and scheduled me to bring it in today. After bringing it in i find out im on the hook for paying for transportation because they dont provide loaners for used cars. They only reason a loaner is needed is because they did not check the vehicle and still sold it, then I''m told it may be several days I'm with out a vehicle. I signed papers for vehicle with nocheckengine light but was given a vehicle with a check engine light on. On top of that the drivers door lock doesnt even lock. They sell junk used cars and highly highly highly recommend shopping at different dealership than Plantation Ford when looking for a used vehicle. Extremely disappointed in the customer treatment.