Grieco Ford of Delray Beach

I’ve had multiple terrible experiences with this service department, and it’s consistently the same story: incompetence, lack of communication, and zero accountability. I own a high-performance truck, and every time it goes in, something goes wrong. Warranty issues always take 3+ visits before they’re even close to being resolved. A simple oil change turned into a complete disaster when the technicians didn’t even screw the oil cap back on, dumping oil all over my engine bay and causing further mechanical problems. The service reps constantly make promises they don’t keep, avoid calls, and rarely communicate updates. The mechanics are careless at best, incompetent at worst. Instead of solving problems, they create new ones. This isn’t a one-time mistake — it’s a pattern. If you value your vehicle and your time, avoid Greico Ford Delray Beach service department. Don’t trust these people with your car.

Lacking honesty. Gave three stars because they did give a good quote, but it was for the one color I specifically stated I did not want from the onset. Then after the color was changed no one said a word about increase in price. Wasted my time. All I asked was just be upfront and honest.

I purchased a brand new Ford maverick in May 2024, it has less than 10,000 miles and the key broke. FORD will not stand behind their keys. I’ve read all over the Internet where they break constantly and our junk. Grieco FORD does not stand behind their product either. I’m quite disappointed. I highly recommend you buy a Toyota or a Nissan Ford doesn’t stand behind their products.