Step One Ford Crestview

Randall a new sales person was very helpful to me in my purchase of a new vehicle. He noticed me right away when I was wondering around in the show room and asked if I needed help. I was very interested in one of Fords used vehicles and Randall helped me from the start. Answered all my questions and met all my requests promptly. He was new but all his managers like Cody were very helpful to him and me! They were willing to make a deal with me and made the process very easy & non stressful. The financial manager Violet was very informative and helpful in explaining all the numbers to me. Reassuring me that I was getting the deal that was agreed upon. Would recommend 100% for anyone or myself to visit Ford for their next vehicle purchase!

Sent me numbers over the phone agreed and ran credit, had everything approved before I get there. Leave work early, drive an an hour out of my way to sign for the truck. Getting ready to sign sales manager says my trade needs new tires and raises the price $3500 dollars. This is a scummy dealership take your business elsewhere. Absolutely ridiculous.

I delt with Jessica who was professional and decent to work with. I bought a 2025 explorer st while it was in transit. I was told the dealership was dead that morning and waited THREE HOURS to pay their financial guy with a check in hand! Just to find out a crazy ex employee was in the office for the third time negotiating their interest rate. Which is absolutelyridiculous! Just a horrible way to treat someone who is actually ready to give you 💰 MONEY!!. I will never buy a vehicle from one step crestview Ford again. Saw an employee driving, launching a 2025 ST in the parking lot so dumb, he should be fired. The PDI people "had to drive" my paid for ST 3 miles per their protocols nonsense! Only God knows how that trip went. These vehicles have a break in of 1k of easy driving and to think I might have issues down the road. My transmission is already slipping at 1,100 miles. This place is all over the place. Finance guy looked like he was on a 3 day bender. Whoever is running that operation needs to be replaced! Jessica was very helpful and did what she was able to do. Don't hold this dealerships incompetence against her. When you purchase a vehicle in transit they should do their look over and PARK IT! Its not the dealerships vehicle anymore they shouldn't be putting extra miles on YOUR NEW vehicle. And from what I saw from how they drive these vehiclesaround the lot, they weren't easy miles!