Brooksville Ford

I visited the Brooksville dealership tonight all the way from Punta Gorda Florida.   I wanted to impress how disappointed I was with my visit tonight.   I have been shopping all around the state recently for a new F150. I found a vehicle that had a listed price cheaper than other comparable models in my local area so I called and made contact with Travis Wine.  I live several hours away so I asked for all variables to be cleared up before I loaded up my family, which included a 5 year old, spouse and 15 year old and drove to the dealership.  My main concern was my trade in as it was involved in a crash.  The crash was a side impact and damaged the driver side of the vehicle causing the side air bags to deploy.  The car was repaired by a certified repair shop through Progressive and the repairs have a lifetime guarantee.   I mentioned this to the salesman on the phone and told him I wanted to provide my vin number so there would be no issues.  He assured me that he worked for the largest volume dealer (Autonation) and guaranteed he would provide the best trade in value for my vehicle.  As I had a quote in writing for 24,000 dollars for my 2020 4x4 F150 with 60,000 miles I only assumed I would get at least 24,000.   I worked all day then loaded up my family after emptying out my vehicle and drove what ended up being over three hours due to traffic.  When I arrived, I test drove the vehicle and then we sat down after Travis had my trade-in evaluated which is in amazing condition and garage kept.   He then brought me out a sheet showing he valued my 2020 4x4 F150 at 12,000.  I thought it was a joke as I was just offered 24,000 in writing for the trade at Englewood Ford and the KBB estimate was over 24000.  I stood up and said thank you for your time but that was way lower than my current offer.  They asked to see the offer, so I provided it to them.  They then asked I let them work the numbers again and asked what I wanted my monthly payment to be.   After a moment they brought out a paper showing about 20,000 for my trade.  This showed me they completely tried to scam me the first time and still were not valuing my trade higher than the other dealers which was the only reason I drove 3 hours after Travis promised me he would beat any other dealers trade value.   He made me believe this was a honest company because it was an Autonation.  I just want you to know about they way your dealerships treat customers.   If the 12000 is truly all they would offer, then a simple vin check (which I asked for) would have brought this to light saving me 7 hours, dinner from a drive thru, and a tank of gas.  Please rectify this behavior as I am truly disappointed with how I was treated. Two days later I bought an almost identical truck From Englewood Ford for lower price and they gave me 26000 for the trade. 2 years later and they never tried to make this right. Just wanted you all to know to stay away.

MJ was very nice and keep good communication. He Sent information on trucks that I was interested in. Even though I didn't purchase a truck though him. I would give him a call to see if he has what your looking for.

Beware of Brooksville Ford I urge everyone who is looking into buying a vehicle to please do your research before buying from Brooksville Ford. While the salesmen are very kind. After 34 days of buying a new-to-me vehicle from them my car will no longer run. With less than 45k miles, my 22 Ford Explorer is throwing 12 pcm/bcm codes. A car i have driven less than 1000 miles was towed back to the dealership. While I have purchased an extended warranty through Fidelity with the dealership — they will not cover updates suggested from the dealer unless it costs over my deductible amount ($500) & the issues with the vehicle resolved. If the update does not fix the vehicle - the warranty would not cover it. I was quoted $490 for an experimental repair since it is not promised the updates will resolve the problem. I am also 5 months pregnant with a toddler and now i am on day 3 with out a vehicle. While my warranty includes rental coverage — it will only kick in if there is an approved claim for repairs. I now have no means of transportation to and from prenatal appointments with no help from the dealership as far as helping get a loaner. Only if i am willing to come out of pocket to get a rental will I have transportation . After 3 days of no vehicle my family decided to go to the dealership to see if they are willing to help cover the cost of the diagnostic or anything or even buy the vehicle back as to i have not even made it to my first payment due date. We made over 10+ calls to Clint, where we were completely avoided. We were told countless times that we would be receiving a call back from him and never heard back. Or that the message was passed along to service & they would be reaching out to me as far as an update for repairs. We sat at the dealership from 4p-7p trying to find a solution. The dealership refuses to buy the vehicle back. Instead they have offered me to buy a different vehicle- a new 2025 explorer to have “peace of mind” for the vehicle. While still bumping my payment $200+ not including any extended warranties or GAP insurance. Being so far along in my pregnancy this has been one of the worst car buying experiences of my life. With having experience in selling vehicles, I have never seen such poor customer service from management. No offer for even a loaner or help cover costs was offered until after 3+ hours at the dealership trying to convince me a higher car payment was the only answer. As of tonight, the furthest I have gotten as support from the dealership is hoping the service manager can help lower costs on labor. Because again — there is not a physical part that needs supposed repair. The computer may need update which may be causing the mechanical issues. Which may not also be the solution. With having this vehicle for under 45 days and being such a big purchase you would think the dealership would correct such a big issue on their behalf. Im incredibly disappointed disheartened and disgusted with how this situation has been handled. Clint claimed he was “trying his best” while still managing to be condescending and trying to upsell a vehicle I am now uncomfortable with driving. As a pregnant mom this is a terrible situation I am put in due to the negligence of this dealership.