DESOTO Ford

In January 2025, I purchased a 2024 Ford F-150 from DESOTO Ford. Along with the vehicle, I also purchased an extended warranty and GAP insurance. In October, I refinanced my auto loan and obtained a new GAP insurance policy, which required canceling the original GAP insurance. I mailed all required cancellation documents to DESOTO Ford. When I first called, Luke, the Finance Manager, confirmed that the GAP insurance would be canceled and that I would receive a partial refund by check. However, despite sending the paperwork a long time ago, the check has still not been mailed to the address I provided. Every day the GAP insurance remains active, I am losing money from the refund amount. In addition, I have been calling the office weekly to follow up. Each time, I am told that Luke is on the phone and that he will call me back, but I have never received a return call and have been unable to reach him directly. While the vehicle purchase process was smooth, the lack of follow-up, poor communication, and unresolved finance issues after the sale have been extremely disappointing. This situation should have been handled much more promptly and professionally.

I needed to replace my car quickly and went to Desoto Ford. Fortunately I was met by Juan Ryan. Thru the entire process he was professional but personable. I was very stressed over purchasing a vehicle however he just walked me thru the process, kept his sense of humor despite my stress and made the experience enjoyable. He is an asset to Desoto Ford. They are lucky to have him. Not only do I love my new Bronco but I left there feeling secure in my decision. Just a great group of people.

I was in a situation that required me to purchase a new vehicle within a short period of time. I had the good fortune of meeting Juan Ryan. I can not express how he took a situation that had me stressed and made it one of the most pleasurable experiences I have had. He is a great asset to Desota Ford.