Willis Ford

So I take a vehicle to Willis Ford Smyrna to have a vibration fixed. Well months and month later thousands of dollars later after multiple repairs due to miss diagnosis the problem got worse and worse. With having the vehicle for weeks at a time and still not fixed the problem went on so long it caused even more damage and now I’m expected to pay even thousands more to fix a problem o paid to fix on multiple occasions. It’s Spark plug wires No steering damper problem No tire balance problem No it’s a normal vibration No front axle problem No transmission service problem flush and drive it. Months and thousands of dollars later the original problems torque converter get so bad it destroys the transmission due to dealership not diagnosing the problem and now wants thousands more to fix what I already paid to have fixed which would of originally been a 800-1200 repair not 8-10k thanks Willis ford Smyrna for charging me thousands to fix a problem that was never fixed. Highly recommend never using them. Be seeing you in court Willis ford along with Delaware, Better Business Bureau, and Delaware consumer affairs. Horrible service and screwing ur customers.  Stay far away from Willis ford

Need to get a cheap ride and I was sold a ford focus no low beams key is stuck can't get it out muffler wired up just a mess and they want u to drop it off what will not buy from them again Roger Brown you know better...

I have bought 3 vehicles from Frank 2 used and 1 new.He has always gone above and beyond to get us best deal. If we had any problems he wouldn't hesitate to jump in to make sure problem was fixed. The very best sales representative going.Frank is not a sales representative to push a deal on you. Will only look at the type of vehicle you want to buy.