Porter Ford in Newark including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

Ford New Car Dealership in Newark, DE

Overall Rating

4.9/5

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At Porter we offer a Lifetime Engine Guarantee for as long as you own your car. Free with purchase on all vehicles except our Budget Cars. We offer low, competitive prices with no haggling. Free vehicle history report with every used car plus our technicians put every vehicle through a rigorous Certified Quality Inspection, checking more than 125 points. Bumper to bumper warranty on all late model used cars and trucks at no cost to you. For the first 3 months or 3,000 miles, Porter will repair or replace any accessory or operating part ? right down to tires and wiper blades! Expect peace of mind from Porter Ford.

Porter Ford's service reps and mechanics are Ford trained and utilize the latest cutting edge technology to keep your car running smoothly.

Porter Ford Reviews

Overall Rating

4.9/5

964 out of 973 people recommended this dealer

Customer Service:

4.9/5

Buying Process:

4.8/5

Quality of Repair:

4.8/5

Overall Facilities:

4.9/5

Showing 1 - 3 of 978 Reviews

Buyer beware

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by Theodore
in Newark, De 19702
August 10, 2018

I purchased my 2004 Ford F-350 from Porter and have taken my vehicle back to the Porter dealership for all the services over the years, despite the extra cost. Yesterday, I took it in to have the breaks checked and I needed to have the rear break caliper replaced again. I found that difficult to believe since I just had it replaced a year and a half ago. I asked why it wasn’t covered under Ford’s 2 year parts warranty. The service writer at Porter Ford told me it wasn’t covered under warranty because the last time when they replaced it, Porter Ford used an aftermarket part from Autozone instead of a genuine Ford Motorcraft part. I asked why they would do that and then charge me a premium price for the work and after checking with everyone there they had no explanation...just that it wasn’t covered. Obviously Porter Ford is putting on aftermarket parts in their service work, charging a premium price for dealer service and then when the cheap parts fail, you paid a premium for assuming they were genuine Ford Mortorcraft parts, and then they tell customers it is their problem. A complete business service scam of the worst type. After doing business with them for 7 years I will never go back. Buyer beware.

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Heavenly Oil change

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

N/A

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by Cnote S.
in Newark, Saw
May 25, 2018

The staff at Porter Ford is great. I'm a regular customer I always receive great service and a car that is running at its best. Thank you to all the staff at Porter. Have a. Blessed and wonderful day &#55357;&#56832;

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Disappointed

Overall Rating:

4/5

Customer Service:

4/5

Buying Process:

N/A

Quality of Repair:

N/A

Overall Facilities:

5/5

Reviewed by Thomas Lewis Iii
in Lanenberg, PA
May 21, 2018

My purpose was a Ford recall. I phoned the dealership within 24 hours of receiving the mailing. Was told that the regular service appointment personnel not available, but left my info for a return call. I emphasized that this work needed to be done before July, as the Fusion would be needed to drive to Chicago. After a full week not hearing from the dealership, I had to re-contact them. The service agent did not have a clue about my time element. Gave me appointments for the 3rd then the 2nd week in July. I had to go to the Service Manager, who was immediately and effectively responsive. Told it would be about 45 minutes and I could wait there. Once arriving for the service appointment, I was advised it would take about 75. At 165 minutes I was headed to my car. Have bought 3 cars at Porter's in past four years or so. First time things this lax! TGLIII.

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Dealership Contact Information

Porter Ford 600 Ogletown Rd
Newark, DE 19711

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New Car Locator New Car Inventory for Porter Ford in Newark, DE, 19711 by make:
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