Stamford Ford Lincoln

I was really impressed with the whole purchase experience at Stamford Ford. I worked with Barry and found him upfront and informative regarding the Maverick I stopped by to test drive. I don't remember the finance and tech guys names, but I do remember how nice they were. Great experience and I love my Maverick.

I am very disappointed with the treatment I received while my vehicle was being serviced. First, I was offered a loaner vehicle since my car would be in service for a while and I depended on having a loaner as I used this vehicle for work. However, I was told that none were available at the time and that I would need to wait a few days. I was instructed to call back in a few days to check on the availability of a loaner, but I received no response, and no one returned my calls. I didn't receive the diagnostic report for my vehicle until two weeks after dropping it off. During those two weeks, I had no updates regarding the loaner vehicle. When I finally managed to get in touch with someone at the service center, I was told they would speak to a manager and get back to me. However, they never did. I received a call saying my vehicle would be ready by December 4 or December 5. Again, I asked for a loaner vehicle and was never granted one. At this point, I was beyond frustrated and fed up, so I decided to stop pursuing a loaner and instead waited for my vehicle to be serviced. On December 4, I called for an update on my vehicle to see if it was ready, but nobody answered my calls, nor did anyone return them. On December 5, I called Marcos Salazar, who was very helpful and passed my concerns and frustrations directly to the owner of the dealership, Dominic. The owner called me, apologized for the inconvenience, and ensured that my vehicle would be ready by December 5, which it was. I was completely frustrated and disappointed by the service at Stamford Ford. I rely heavily on my vehicle for my business, which resulted in me being understaffed and unable to complete my work properly. The inability to even provide a loaner vehicle made completing my work even more difficult. I really hope Stamford Ford improves in the future, as it is completely unfair to treat a paying customer this way.

I'd been treated in a great manner at Stamford Ford, I would have to mention Marco and Juan Zuleta they're so experienced and as persons so gentle, thank you guys!!