Whaling City Ford

I went for some routine car service and met Olivia. What a bright young woman she is. She was courteous and professional at a time when I needed it the most...With everything being computerized, there is almost no interaction anymore. I was thankful for her and her cheerful nature at a time when I was spending more money than I wanted to on a repair.

Avoid this dealership if you can. I purchased a new battery from them in May, and just a few months later my car won’t start without a jump. A tow company confirmed the battery itself is defective. When I brought it back, I was told they would need to keep my vehicle overnight. That quickly turned into “up to a week” — just to replace a warranty battery. I spoke with the service manager, Scott, and unfortunately received no real help. His only explanation was that “every Ford dealership is behind on warranty work,” with delays lasting 30, 60, even up to 90 days. That might be manageable for large fleets with multiple vehicles, but for everyday drivers who rely on their one car, it’s completely unrealistic. Bottom line: Ford sells the product, but when it fails, the customer is left to deal with the inconvenience. If you value your time and reliability, I strongly suggest looking elsewhere for service.

Great service, Professional salesman and great price for my 2022 Audi Convertible! Got a good price for the Audi and for my trade in!