65 Hazard Ave
Enfield, CT 06082

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Sales: 860-745-1111

Used Cars: 888-910-2912

Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Family Ford Enfield

Overall Rating:

4.6 (out of 5)

95% recommend this dealer

2414 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

I was told I had an air bag recall, they performed the

Reviewed by Butch December 03, 2025

I was told I had an air bag recall, they performed the recall and 2 weeks later I had an Airbag light on my dash. They now want over 600 dollars to repair on a 2007 car ! I called Ford Motor company and they told me they should not have replaced without a light on the dash. I wish they never did whatever they did. I now I have an air bag light that stays on !

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Butch, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Greg & Agnes provide a friendly professional visit for my

Reviewed by bgkg596December 02, 2025

Greg & Agnes provide a friendly professional visit for my 2023 F150 20k Service.Thanks Ben

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I arrived for a service need.

Reviewed by sullivan.sean4951December 01, 2025

I arrived for a service need. Greg Ayers was very welcoming and friendly upon arriving. Greg took careful notes on my specific request for my service. Greg kept me up to date on the progress. Greg guided me to the teller. He was very professional throughout my entire experience.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Family Ford Enfield

Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom service and parts departments so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.

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