Dowling Ford

Service Department is outstanding both Jennifer Quigley & Tech A33 are exceptional employees who represent Dowling well. This is the 2nd time Tech A33 has worked on my truck with NO evidence he was there. No finger prints anywhere, no smudges on wheels etc. Thank you for taking exceptional car of my truck.

came to Dowling Ford in Cheshire when I went on line to schedule a recall service. While I was making an appointment there was a special deal offered for a free oil change and tire rotation it indicated $79.95 value as I read it. I’m a senior citizen so it seemed like a good deal as I have been looking for a new Ford Dealership to use and this add brought me in. During the service evaluation they never told me in advance that the service was not as the add indicated. Only after they had my vehicle did they tell me about this. They also recommended I change the air and cabin filter I had told them to do for $190 until the bait and switch with the oil change. I then told them no I’ll pay for the oil change. I did speak with your service manager (Jordon Boots) about this concern. He was very disrespectful he indicated it’s not like Dowling Ford is a food bank, like I needed to use a food bank what an ugly statement to make and smiled while stating it. I left there feeling horrible the way he spoke of me. If this is how you treat new potential customers, seems a strange way to gain them. I will be sending this same communication to Ford corporate customer service to let them know how I was treated as three time Ford F150 purchaser. I was very impressed with your service advisor Andrea Piccorillo(997). But your service manager Jordon Boots is very disrespectful and lacks proper communication and shouldn’t judge people because they complain. I suggest he could use some proper communication and empathy management training. I was in customer service for over 25 years and realize how difficult service can be, but I never pre judged people or made them feel like they were getting over. I always worked to get a good resolve for both. Sorry for this long email Thank you Anthony Wagner

Waited 7 months to get a new Ford Maverick. Left a $500.00 deposit at the time of order. I was told the Maverick came in. Told the salesman I would be going out of state for a few days. Would like to negotiate when I returned. Called dealer when I returned back in state and was told they took a deposit on vehicle while I was gone. So, I waited 7 months. They couldn't wait 5 days until I returned.