Ford
New Car Dealership in Brooklyn, CT
Overall Rating
4/5
Read dealer reviews
Vachon Ford has made their reputation out of helping folks looking for a new Ford in Brooklyn, CT. If you want selection, Vachon Ford has it.
So if you want a dealer that will listen in Brooklyn, think of Vachon Ford. And feel free to print out this resource info guide with Vachon Ford’s address, reviews, directions and a map and call them for a test drive.
Vachon Ford Reviews
Overall Rating
4/5
3 out of 4 people recommended this dealer
So much better than Courtesy Ford
Reviewed by FiestaBoop
in Brooklyn, CT
September 07, 2019
Vachon was previously Courtesy Ford, which was a den of scam artists. I went to Vachon to just check out a car. I had zero intention of giving them my business and was prepared to travel farther away to make the purchase. However, I was pleasantly surprised to find that Vachon is not Courtesy Ford.
Terry St. Onge greeted us at the door. He did not push us into providing information and was not sneaky to fill his quota. He checked the inventory for what we were looking for and brought us right to the vehicle. He answered questions and was patient as we began the process. He did not waste any of our time and listened to what we wanted.
We returned the following day and were greeted by staff who remembered us. Terry's desk neighbor (Dandy?) even offered us drinks while we sat with Terry. This was nowhere near my previous experience at Courtesy.
Terry walked us through the process of handling our trade-in value and brought us over to the finance manager to complete the paperwork. While they were prepared to have us drive away immediately, we preferred to empty and clean our trade-in. Like I said, we weren't ready to walk away with a car when we first entered Vachon.
When we returned the following day to take possession, Terry was again waiting to greet us. He had even brought two bottles of water waiting for us! While the finance manager no longer had time for our questions, Terry made sure to answer our questions and walk us through each item until we were completely satisfied. While we were waiting for the insurance to be faxed through, Terry's desk neighbor even stopped to say hi!
Terry then went and transferred our plates. He had filled the gas tank the night before. He walked us through the set-up for FordPass and even showed us how to handle a variety of features. I know this seems silly, but so few dealers actually take that time any more.
Terry St. Onge was a pleasure to work with and completely changed my opinion on this local dealership. It's a shame that so many sites still link Courtesy Ford reviews with the intensely better Vachon Ford. I would send customers his way in a heartbeat.
Greatpeople at ford
Reviewed by Wait
in Philadelphia
September 04, 2019
Ed, I'm Brandon and and one other guy I can't remember his name help me out a lot including to offer to mail my stuff back to me that was Brandon Ed been helping me out support in Philadelphia above and beyond the job which Philadelphia should be taken care of thank you Guys
Vachon Ford will always have my business!
Reviewed by BrianO
in Chepachet, RI
October 09, 2018
This was my first visit to Vachon Ford and I can assure you it will not be my last! They absolutely make you feel welcome as soon as you walk in the door. Joe the manager answered every question I had. They helped me figure out the best possible situation for me to either lease or finance. It was a nice change to be over educated on purchasing a vehicle instead of being rushed through it.
