Mike Maroone Ford Longmont

Rarely have I felt so disgusted with, cheated by and steamrolled over by a business. When my company van needed a new transmission, I immediately thought 'take it to the Ford dealership' -- they'll use factory certified parts installed by certified mechanics and be backed with a full warranty....WRONG! The transmission completely failed in under 11 months ('warranty' was for 3 years); I had it towed back to the dealership where it sat for another month and a half. They told me their 'warranty' only covered the transmission and they told me I would have to pay them again to re-install the replacement (another $1,600). So I paid them and within the first few days noticed that the replacement transmission was already 'slipping' and revving up high before changing into gears; the fuel mileage dropped immediately from 412 miles a tankful (14 gallons) to less than 300 miles a tankful! I lost over 25% fuel mileage! I took it back - they called me week later and told me that their mechanics noted the 'slipping' between gears and the high rev up before shifting into gear but that there was nothing else they could do because it was up to the company they bought the transmission from and they wouldn't pay to fix it. I didn't take it to the second-rate company they bought it from - I took it to MIKE MAROONE FORD. They said I would have to pay them more money to 'diagnose' the problem because they said it wasn't related to the transmission; it was the only work that was done to my van - before I took it to them, 412 miles, after I got it back, less than 300 miles. When I tried to discuss it with them, they simply got upset and shut down the conversation by talking fast and not giving me a chance to respond (they just talked over me while I tried to get a word in). Two 'bad' transmissions in a row and they refused to do anything more when clearly it is defective. My van is now unusable for business because of this - they refused to do anything more and 'pushed me out the door'. I paid almost $9,000 directly for the transmission work - over $2,300 for a rental car. I don't want to see anyone else taken advantage of by this big, money making corporation - I wasn't treated like a human being, but like a 'mark' to be 'fleeced of cash'. Buyers beware!