1565 Auto Mall Loop
Colorado Springs, CO 80920

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Sales: 877-276-7885

Used Cars: 866-983-7307

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Phil Long Ford of Chapel Hills

Overall Rating:

4.7 (out of 5)

86% recommend this dealer

759 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Easy to work with.

Reviewed by BarbaraOctober 26, 2025

Easy to work with. Ask for Weston. He loves trucks and works to get you a great truck and deal. Thank you!!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

It was a great experience at Ford Chapel Hills.

Reviewed by tania GopenOctober 02, 2025

It was a great experience at Ford Chapel Hills. Joseph was attentive and efficient throughout the entire experience at the service department. I had to return the service several times, and Joseph communicated impeccably.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

They will lie to make a sale, won’t honor warranty

Reviewed by Jhill76August 25, 2025

They will lie to make a sale, won’t honor warranty services you pay for and leave you stranded on foot. And if that’s not bad enough if you’re dumb enough to fall for their act again like I was you can start making an internet deal on a car that you never hear from anyone on and at the end you find out it’s sold. I don’t believe in coincidences and I would recommend that anyone in the market for a new or used vehicle go anywhere but to a Phil long location.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We’re very sorry to read your review and hear about the frustration you’ve described. The experience you outlined is concerning and not the standard of service we strive to provide. We would greatly appreciate the opportunity to learn more and determine if this happened with our location so we can address it properly. Please reach out to us directly at CHFDGuestExperience@PhilLong.com with your name and contact information so that we may look into this further. Thank you for bringing your concerns to our attention.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Phil Long Ford of Chapel Hills

Colorado Drives Phil Long Ford of Chapel Hills! We have more than 3500 vehicles to choose from! Start your deal online and save time when you visit! Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing. Serving Colorado with the largest inventory in the state and unparalleled buying power since 1945. Fresh inventory arrives daily!

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