Sill-TerHar Motors

WORST CUSTOMER SERVICE AT THEIR BODY SHOP EVER! Steve Eiter is the so called manager, and Yvette Aguirre are hands down in the wrong business. They had our vehicle for over 2 months, and if we wouldn’t have been the ones to constantly call and check on the status, they’d probably still have it! Yvette doesn’t return phone calls or respond to emails, and when we stopped by in person, she PROMISED to do better and yet, we’re still waiting for her to order a replacement part and call us back. That was over 3 weeks ago on a part she claimed would take 1-2 weeks to come in. Steve apparently took over for the manager that retired, and he’s by no means remotely close to the customer service we had experienced two years ago. Someone needs to get over to the body shop and show Steve and Yvette what true customer service is supposed to look like. I guarantee if they were waiting for information from a business regarding their vehicle, they wouldn’t be too happy that they were having to constantly be the one to be calling and checking in to get the status. Call your customers back! Give them something… any news is better than nothing. I’d give them a negative star review if I could, but one was the lowest. Look around before considering this body shop, unless you don’t mind doing their jobs along with corresponding with the insurance companies.

I only purchase from family owned dealerships! Made a mistake deciding to buy a Toyota 4runner after over a decade of STH family owned dealership friendly, simple to the point sales and service. Two toyota dealerships provided condescending sales discussion based on buyers line up for our vehicles, poor trade in values based on buyers line up for our vehicles. A toyota dealer failed to disclose the dealership was no longer a family dealership purchased 3 yrs ago by the 6th largest north american corporation and continued to use the prior family dealership name. This dealership delayed giving a trade in value, gave the trade in value verbally at bottom wholesale value to see how dumb the buyer is and will accept, and then refused to honor the emailed black friday coupon giving $1,000 extra trade in value. In fact, the sales manager laughed "I got that email too." and played tap dance what is the trade in value over the telephone, conversation and sales manager attention lost multiple times. Even at the purchase start, the dealership finance manager spelled my name wrong on the deposit transaction! The spelling matched no known name. After that sales manager trade in value game, I cancelled the purchase. STH ford & lincoln sales managers worked together to provide a simple one contact purchase and written competitive trade in value upon 1st contact. STH sales went out of the way to assist the purchase upon my recovery from an injury. Toyota dealerships couldn't care less and lost sight of my injury. In fact a toyota dealership stated trade in value would be less after toyota dealership gm assured "the best trade in value" for the family dealership repeat customer!" Not only ridiculous, this is archaic in today's business world.

Honestly best experience we've ever had buying a car. I don't think I'll ever buy anywhere else again!