Performance Ford

I am writing to formally raise concerns regarding misleading advertising and pricing practices at your dealership. The vehicle price advertised was not the actual price required to complete the purchase. After I proceeded based on the listed price, the dealership increased the total by over $3,000 through mandatory add-ons. When I cited California SB 478 (the “Honest Pricing” or “Hidden Fees” law), the manager became hostile and stated that if I did not agree to pay for LoJack, the dealership did not want my business. SB 478, effective October 2023 as an amendment to the Consumers Legal Remedies Act, requires businesses to advertise the full, all-in price and prohibits undisclosed mandatory fees. The manager further stated he was unaware of SB 478, which does not excuse noncompliance and may explain the dealership’s unlawful advertising practices. This conduct appears to constitute deceptive advertising and bait-and-switch tactics in violation of California law. I am documenting this experience accordingly. Sincerely, Shelley

This is my second go round here… Two different management, though, first one a couple years ago was a fiasco. I had to pay for a part that Ford knew was bad, but instead of putting a recall on it, they just decided to charge people to have it fixed, this time I brought my truck in with 63,000 miles on it a week ago… And it took almost a full week to get a diagnosis for my vehicle, and this dealership, maybe all other dealerships will not give you a loaner unless it’s a Ford… Because somehow only giving you a Ford loaner builds up the name… Instead of worrying about customer service, I have not had a vehicle for a week… But instead of them, trying to help somebody out and get them a car to get them back on with their lives because their policy makes them take so long to diagnose your vehicle, they would rather you not be comfortable because they only want to give you a Ford vehicle… The only reason I brought my vehicle in here is because I live 1/2 mile away from here… Communication is intermittent and sporadic. I get texts from two different numbers, But with no real updates on anything

Just like everyone, I've had to wait a decent amount of time for my vehicle to get serviced, but sometimes you'll be waiting for hours and never know what's going on. The woman who helped me, Mrs. Pamela Allen was a great help and always gave me an update on my vehicles progress, this way I would be able to gage how long I may have to wait and pay. Pamela was a great help!