Performance Ford

This is my second go round here… Two different management, though, first one a couple years ago was a fiasco. I had to pay for a part that Ford knew was bad, but instead of putting a recall on it, they just decided to charge people to have it fixed, this time I brought my truck in with 63,000 miles on it a week ago… And it took almost a full week to get a diagnosis for my vehicle, and this dealership, maybe all other dealerships will not give you a loaner unless it’s a Ford… Because somehow only giving you a Ford loaner builds up the name… Instead of worrying about customer service, I have not had a vehicle for a week… But instead of them, trying to help somebody out and get them a car to get them back on with their lives because their policy makes them take so long to diagnose your vehicle, they would rather you not be comfortable because they only want to give you a Ford vehicle… The only reason I brought my vehicle in here is because I live 1/2 mile away from here… Communication is intermittent and sporadic. I get texts from two different numbers, But with no real updates on anything

Just like everyone, I've had to wait a decent amount of time for my vehicle to get serviced, but sometimes you'll be waiting for hours and never know what's going on. The woman who helped me, Mrs. Pamela Allen was a great help and always gave me an update on my vehicles progress, this way I would be able to gage how long I may have to wait and pay. Pamela was a great help!

As a customer at West Covina Performance Ford, Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this week to go on vacation and needed my truck in tip top condition. She saved my trip!!!!!! I highly recommend this dealer and Service department!!!! Manny and Fiona ROCK!!!!!!!