Walnut Creek Ford

I live in Danville and have always tried to patronize local East Bay businesses whenever possible. With Walnut Creek Ford, I'm now 0 for 5 and have given up. It started back in 2019 when I tried to buy a Ford Raptor from them and they gave me a humiliating quote, higher than any other dealer in the Bay Area by a significant margin. When I asked them about the price they said take it or leave it. I eventually bought the truck for MSRP from another dealer on the Peninsula. Fast forward to 2021 when I tried to lease a new Lincoln Navigator for my wife. Again, highest quote of any Bay Area dealer. I actually told them about my Raptor buying experience and explained that I'm a local and I buy 2 new cars every 3 years and I really wanted to establish a more strategic relationship. The sales team could have cared less so I went down the street and leased my 5th Escalade. So, I figured I'd give them another chance on my first scheduled Raptor service and made an appointment, mid-day on a Tuesday, for a simple oil change. Three hours later I finally got my truck back after they told me it would be about 45 minutes. I ended up missing a couple of important work meetings and was pretty frustrated. I filled out the customer satisfaction survey, expressing my disappointment, and a service manager did follow up with me and asked me to give their service department another chance and she asked if there was anything else they could do to earn my business. I said I would give service another chance and said I would like to buy a Raptor R when they are released. I ended up getting a call from a sales manager who explained to me how hard it was going to be to get a Raptor R, etc., etc. I think I got a call from the sales prevention team, not the actual sales team. I explained that this was the third car that I'd tried to buy from them in 2 years and they could have cared less. So, again I called around, and I'm now awaiting delivery of my Raptor R sometime next year. Sale #3 lost by Walnut Creek Ford to a competitor on another high margin vehicle. I'm sure it will be worth the wait for the Raptor R and I am grateful to the dealer who was willing to help me get this rare truck. Fast forward to today when I had an appointment to get an oil change while out running errands. I arrived at the dealership 20 minutes early for my appointment and was told it would be 3 hours to change my oil. The dealership takes appointments for oil changes in 15-minute increments. Why do this if you are going to make me wait for nearly 1/2 a day for something as simple as an oil change? I walked out, frustrated again, and got right in at my Big O Tire in Danville. Car dealers have short memories. They've been fat, dumb, and happy and not had to work for business the last several years and don't realize that we are likely heading into another 2007/2008 type recession. Consumers have long memories and won't patronize businesses like Walnut Creek Ford as the power shifts back to the buyer. I'm sure the dealership will post a comment about supply chain issues, labor costs / issues etc. but quite frankly consumers are sick of those excuses.

I live in Danville and have always tried to patronize local East Bay businesses whenever possible. With Walnut Creek Ford, I'm now 0 for 5 and have given up. It started back in 2019 when I tried to buy a Ford Raptor from them and they gave me a humiliating quote, higher than any other dealer in the Bay Area by a significant margin. When I asked them about the price they said take it or leave it. I eventually bought the truck for MSRP from another dealer on the Peninsula. Fast forward to 2021 when I tried to lease a new Lincoln Navigator for my wife. Again, highest quote of any Bay Area dealer. I actually told them about my Raptor buying experience and explained that I'm a local and I buy 2 new cars every 3 years and I really wanted to establish a more strategic relationship. The sales team could have cared less so I went down the street and leased my 5th Escalade. So, I figured I'd give them another chance on my first scheduled Raptor service and made an appointment, mid-day on a Tuesday, for a simple oil change. Three hours later I finally got my truck back after they told me it would be about 45 minutes. I ended up missing a couple of important work meetings and was pretty frustrated. I filled out the customer satisfaction survey, expressing my disappointment, and a service manager did follow up with me and asked me to give their service department another chance and she asked if there was anything else they could do to earn my business. I said I would give service another chance and said I would like to buy a Raptor R when they are released. I ended up getting a call from a sales manager who explained to me how hard it was going to be to get a Raptor R, etc., etc. I think I got a call from the sales prevention team, not the actual sales team. I explained that this was the third car that I'd tried to buy from them in 2 years and they could have cared less. So, again I called around, and I'm now awaiting delivery of my Raptor R sometime next year. Sale #3 lost by Walnut Creek Ford to a competitor on another high margin vehicle. I'm sure it will be worth the wait for the Raptor R and I am grateful to the dealer who was willing to help me get this rare truck. Fast forward to today when I had an appointment to get an oil change while out running errands. I arrived at the dealership 20 minutes early for my appointment and was told it would be 3 hours to change my oil. The dealership takes appointments for oil changes in 15-minute increments. Why do this if you are going to make me wait for nearly 1/2 a day for something as simple as an oil change? I walked out, frustrated again, and got right in at my Big O Tire in Danville. Car dealers have short memories. They've been fat, dumb, and happy and not had to work for business the last several years and don't realize that we are likely heading into another 2007/2008 type recession. Consumers have long memories and won't patronize businesses like Walnut Creek Ford as the power shifts back to the buyer. I'm sure the dealership will post a comment about supply chain issues, labor costs / issues etc. but quite frankly consumers are sick of those excuses.

Fantastic people! They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it was fixed. What I found to be fantastic about the dealership is that they just didn't unload a "parts cannon" on the car, but got a technician in from corporate to troubleshoot the module that failed so that in the future, they could quickly solve the problem for the next customer. I'm and engineer, and that shows integrity! Yes, I purchased a second car from them! Oh, and they were the only dealership that isn't marking up the Lightning and the Mach-E.