Price Ford of Turlock

Not the best customer service in the service department . Had an appointment and brought my car in and left it for 5 hours. I was told they needed more time to fix the issue. When I showed up turns out they never even looked at my car. I was told they were pulled for another job. Having an appointment means nothing. Don?t count on your car?s simple issues being fixed the same day if you have an appointment. I was told this is how it is and it happens. They should tell customers they didn?t look at the car and don?t have time even with appointments rather than having me wait all day without a car and lying about it saying there wasn?t enough time and that they looked at it. Then I was told they need it the next day all day to be fixed but no guarantees. It?s hard to get help when you walk through the service department door in general. Most of them are too busy having personal conversations or on their computers WHILE customers are waiting and too busy to care to address them and help them. No wonder why it takes so long and things don?t get done. There?s been a couple times I?ve been waiting and my keys come in and are placed on the finished rack and I have to go ask to get my keys since they are too busy hanging out talking or whatever else they are doing.

Very helpful salesman and explained paperwork and explained the features in the Bronco. He took the time to help set up FordPass and explained its features.

Price has always had great service. Dylan the sales manager also Josh his sales associate and Mark the service manager are great at what they do.