DCH Ford of Thousand Oaks

Stay away! Do yourselves a favor and turn around! Save yourselves lots of trouble by just simply avoiding this dealership. This is one of the worst dealerships ever. An incompetent bunch with no sense of responsibility and/or accountability run this dealership. No capable management team to resolve customer concerns. They do not seem to care about customers. Just bunch of lies, excuses, and empty promises.

The day I bought the 2022 gmc canyon the check engine light went on. There was a service receipt that said customer complain about the check engine light. I brought it in, they said it was bad gas. Even though the code was for faulty fuel pump. They said come pick it up. They were not going to change the fuel pump because it cost to much. They said it's my responsibility, even though it's under warranty. I feel like calling the cops. This is crazy. I'm going to speak to the police then a lawyer. D C H means don't come here

I ordered my MachE September 1st and waited 10 months. It arrived Saturday and we went in and took it for a drive. Loved it! We talked to our sales guy and looked at some numbers. We decided to talk over some number options and needed a few days to transfer money. We also needed time to prep our car as a trade in with carmax or carvana. The wife had to work Sunday so We decided to meet again on Monday after work. They told us we have 72 hours and even put it in writing for us. Monday after work we brought our trade in all cleaned and ready. We had on offer from carmax and ford said they would match it. Our sales guy came in and took my key to look at our trade-in. 5 minutes later he came back and said, "Your car was sold and it is gone." We laughed out loud at his joke but he said he was serious. He said it was a mistake in the system. He offered to sell us a different car and we took a deep breath and said OK let's go look. He showed us a few cars and said his manager would try and get us close to our number we had previously talked about. He found us a MachE with the same paint job and a few extra perks. We said OK let's do this. He came back a few minutes later and tried to sell us on 2 different MachEs but we didn't love the colors. Later he said there was a discrepancy in the price in the system and they would not be able to get us an accurate price. He promised to call us the next day. I think they just sold our car for a lot more and screwed us over. Then gave us the run around till we left.